Customer Support Executive (RES04770)

Bangalore, IN

Job Description / Skills Required

About Us
Livspace is Asia’s largest and fastest-growing omnichannel home interiors and renovation platform. Using its proprietary technology, Livspace provides a one-stop renovation solution for homeowners—from design to managed last mile fulfillment for all rooms in a home. The platform has organized a fragmented industry, bringing together designers, brands, manufacturers, and contractors to enable an eCommerce-like trusted, and predictable experience.
 
The company launched operations in Bengaluru, India in 2015. Since its inception, Livspace has organized a fragmented industry, bringing together a curated community of designers, brands, manufacturers and contractors. This has resulted in an e-commerce-like trusted and predictable experience for the homeowners. Livspace boasts of a community of 50000+ satisfied customers and over 2000 interior designers.
 
The company is already the largest employer of interior designers in the country. Livspace currently serves Singapore, Malaysia, Saudi Arabia as well as 30 metro and non-metro areas in India including – Bengaluru, Chennai, Delhi, Noida, Gurgaon, Mumbai, Thane, Pune, Hyderabad, Kolkata, Ahmedabad, Kochi, Jaipur, Lucknow, Indore, Surat, Coimbatore, Mysore, Mangalore, Vizag, Vijayawada.
 
Livspace has showcased phenomenal growth since its launch, having delivered over 125,000 rooms and selling over 7.5 million SKUs through its platform. The company also delivered 50,000 homes across all our serviceable locations.
The founders – Anuj Srivastava and Ramakant Sharma are former Google and Myntra executives respectively, who are seasoned entrepreneurs and successful angel investors. Livspace’s leadership team combines world-class talent and entrepreneurial experience gathered at some of the best companies in the world.
 
Livspace has raised around USD 450 million in capital from some of the top global investors including KKR, Ingka Group Investments (part of largest IKEA retailer Ingka Group), TPG Growth, Goldman Sachs, Kharis Capital, Venturi Partners, FFP (Peugeot Group’s Holding Company), EDBI, Bessemer Venture Partners, Jungle Ventures, Helion Ventures and UC-RNT. For more information, please visit: https://www.livspace.com/
Job Description
As a part of the Cx team we are looking for a fun and committed individual who understands nuances of interacting with customers and handle customer calls. Someone who understands the gravity of the role and says yes to all
the following questions – Do you want to solve a problem? Love talking for hours on end?
Prefer a phone that rings over a phone that sits? Patience is your middle name? If you just
yelped out a booming yes, you must be the one!
 
  • Answering calls, mails and chats to guide customers about Livspace design services and products for end to end home design projects as per the SLA and TAT.
  • Assisting customers while they shop online; guiding them on the best design products for their homes.
  • Keeping records of customer interactions and different transactions, recording details of complaints, comments, inquiries
  • Follow up to ensure that appropriate action has been taken on customer requests and complaints
  • Escalate unresolved customer requests, pass on grievances to higher departments for further investigation and clarification
  • Make reminder calls to clients, send follow-up emails and schedule appointments
  • Feedback calls to customer
  • Perform other duties as assigned.
Job Requirement
  • Minimum Graduation or similar
  • 1-3 yrs of relevant experience
  • Good working knowledge about home interior design and products would be an added advantage.
  • Great written and verbal communication skills
  • Good listener with active problem solving skills
  • Good interpersonal and analytical skills
  • Flexible with work timings/ schedule and availability.
  • Knowledge of social media platforms
  • E-commerce experience is a bonus
  • Multitasker with flexibility to work in different work roles.
  • Prior experience of working with CRM tools such as Zendesk or Freshdesk would be an added advantage.