Director, People Success Partner, GTM


Job Description / Skills Required

Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love.

Bready* to make a change?

People Success Partners (PSPs) are at the intersection of business strategy and talent strategy, – they influence, design and execute organizational and talent solutions in order to drive business outcomes with Toast’s senior leaders.  Engaging as trusted advisors to (generally) Sr. Director+ leaders, PSPs leverage HR expertise to advance organizational health engagement and performance, management capability, and equitable and effective people strategies. PSPs are impact-driven individuals and strong partners to People Team peers and to the business.  They are able to boil down complexity and ambiguity to create simplicity and clarity, and they lead the way on organizational transformation.

About this roll* (Responsibilities) 

  • Partner directly with the Chief Revenue Officer and their respective leadership teams to design and implement value-led talent strategies that help achieve business goals.
  • Build trusted relationships with senior leaders, providing individual and team executive coaching, feedback and advice that strengthen high performing teams. 
  • Lead with strong business acumen to design people-centered talent solutions and strategies that drive business outcomes.
  • Lead the development and execution of talent management processes for Toast’s Revenue team such as performance and talent reviews, succession planning, strategic geo/site planning, commission planning, and engagement exercises in partnership with COEs.
  • Drive organizational effectiveness and business outcomes through healthy organizational design, change leadership, executive coaching, and orchestrating talent solutions. 
  • Leverage quantitative and qualitative people trends, insights, and data to build and implement talent-related strategies, solutions, projects and programs.  
  • Collaborate with all areas of the People organization to deliver an aligned, effective people-centric approach to the business.
  • Act as a culture mirror and truth teller for the organization, helping leaders build and foster organizational culture that aligns with Toast Values. 
  • Ensure policies, practices, and programs are administered in an equitable and consistent manner.
  • Roll sleeves up with willingness to balance strategy with execution given where Toast is in our People Team model evolution. 

Do you have the right ingredients*? (Requirements)

  • Proven ability to coach, partner with, and influence executive leadership, including at founder-led company
  • Demonstrated success performing in a high-growth organization with multiple stakeholders, each with varying needs
  • Exceptional experience leading change globally and at scale, comfortable managing ambiguity.
  • Demonstrated ability to show excellent judgment, creative problem-solving, and training/coaching
  • Willingness to help build – exemplify future state, build on foundation, and bring others along as we continue to evolve our People Team model. 
  • Strong teamwork, communication & cross-functional collaboration skills
  • Ability to influence and lead through complex/matrix organizational structures
  • Organizational design & development expertise
  • Strong DEI-Q
  • Courageous communication and truth telling
  • Solid understanding of HR practices, policies, and employment law
  • Strong experience in performance management and people strategy
  • Bachelor’s degree in an HR-related field and/or HR certification preferred
  • Experience working in the Technology/SaaS industry is a plus

Our Spread* of Total Rewards

  • Flexible Time Off 
  • Sabbatical opportunity after five years
  • Professional Development Reimbursement Program
  • Commitment to Employee Wellness through resources such as a quarterly Wellness Stipend
  • Various peer and company recognition programs 
  • 401(k) and matching
  • Medical, Dental, & Vision Coverage
  • Mental Health Benefits
  • Subsidized backup childcare

*Bread puns encouraged but not required


Our Spread* of Total Rewards
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at



The base salary range for this role is listed below. The starting salary will be determined based on skills and experience. In addition to base salary, our total rewards components include cash compensation (overtime, bonus/commissions if eligible), equity, and benefits.
Pay Range
$188,000—$301,000 USD


We are Toasters

Diversity, Equity, and Inclusion is Baked into our Recipe for Success.

At Toast our employees are our secret ingredient. When they are powered to succeed, Toast succeeds.

The restaurant industry is one of the most diverse industries. We embrace and are excited by this diversity, believing that only through authenticity, inclusivity, high standards of respect and trust, and leading with humility will we be able to achieve our goals.

Baking inclusive principles into our company and diversity into our design provides equitable opportunities for all and enhances our ability to be first in class in all aspects of our industry.

Bready* to make a change? Apply today!

Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact [email protected].