Locations
- Bay Area, CA, CA, Greater NYC
You will
• Drive the entire technical sales process from introductory meetings (net new sales) through post-sales (customer satisfaction, upselling, and subscription renewals)
• Manage the day to day interactions with our customers
• Manage customer onboarding and the ongoing relationship with our customers through their entire lifecycle. Define, tailor and implement an ongoing cadence with them (product roadmaps, escalation management, status calls etc.)
• Map customer requirements to current and future offerings
• Qualify prospects against company criteria for ideal customers and sales
• Maintain a high level of relevant domain knowledge in order to have meaningful conversations with prospects
• Draft and deliver proposals
• Cultivate strong relationships with third party and partner companies that may be required to deliver full solutions to customers
• Conduct all technical sales activities with the highest degree of professionalism and integrity
You have
• Experience seeing the entire lifecycle from conception to design to technology evaluation to pilot program to implementation to maintenance and support
• Ability to switch context quickly throughout the day with numerous competing demands
• Minimum 3 years experience and success working in a customer-facing role
• Hands-on, technical, problem solver, doer personality
• Confidence working with customers and public speaking
• Demonstrated experience gathering and understanding customer technical requirements
• Experience in the security industry
