Head of User Research

Job Description / Skills Required

Mobility and travel are changing forever and Omio is at the center of this transformation. At the heart lies the consumer and we’re on a continuous journey to discover insights and infuse everything we do with a human-centered approach.

We’re looking for a Head of User Research to lead and grow our Consumer Insights team, someone who’s inherently open-minded, curious, empathetic and exploratory. At Omio, we share a common goal of “making travel easy.” We believe we’re helping scope the future of travel and want you to help us on our journey!

In this role you’ll get to:

Work closely with product and design teams to define impactful and actionable research projects;

Own the research process including designing, scheduling, organising and executing studies with internal teams and external agencies;

Uncover and synthesize research findings to bring them alive within teams and inspire impactful actions that inform product and design in all their work;

Lead cross-disciplinary teams on how to apply insights to achieve innovation using design thinking methods;

Bring a design thinking mentality and deep curiosity to drive a human centric culture;

Advocate User Research throughout the company, ensuring an evidence-based approach is at the heart of everything we do;

Build out a multidisciplinary User Research team to support our product teams and ensure we have the voice of the customer at the center of our decision making process.


7+ years experience conducting UX research;

2-4 years experience hiring, managing, and growing user researchers;

Fluency in a broad set of user-centred design research methods;

Proven ability to run end to end research studies from study design to delivering actionable insights;

Ability to use qualitative and quantitative research methods to uncover insights into our customers;

Excellent storytelling skills to communicate complex concepts clearly and persuasively, and to encourage varying audiences to empathize with consumers and to think differently about travel;

Demonstrable leadership skills to run workshops with cross functional teams;

Enjoyment of a fast paced environment and able to meet deadlines and deliver high-quality work on schedule;

Comfort working with outputs from other insights functions and familiarity with statistical concepts typically used in market research is a plus;

A BS or equivalent degree in psychology, cognitive science, Human Centered Interaction (HCI), etc.

What’s in it for you? #LifeAtOmio

Have an impact. With innovation and smart technology, we are changing the way people travel, and you, too, can have an impact on this journey;

A competitive and attractive compensation package;

Subsidized Urban Sports Club membership;

A diverse team of more than 45 nationalities.

Diversity Makes Us Stronger

We value diversity and welcome all applicants regardless of ethnicity, religion, national origin, sexual orientation, gender, gender identity, age, or disability.

Intrigued? Apply Today! We look forward to hearing from you.