International Onboarding Enablement Program Manager

Dublin, IE

Job Description / Skills Required

Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love.

As the Enablement Program Manager for our International Customer Onboarding team you’ll provide continuous support and delivery of education and training of the Toast Platform and processes for Onboarding Consultants, FITs and Vendors.  

We’re looking for an Onboarding Enablement Program Manager to join our growing International Toast team, based in Dublin or London, reporting to the International CS Enablement Manager. Your primary responsibility will be to support our International (non-US) Field Implementation Team & Onboarding Consultants with all of their training needs as our organization grows in multiple new markets, and partnering with your peers in the US supporting other parts of the Onboarding department. In these early stages of our International growth, this role is multifaceted and multi-layered. You will need to be a builder first and foremost, comfortable creating training programs/content, collaborating with global stakeholders and also delivering training modules to our teams, both in person and remotely

About this roll*: (Responsibilities)

 

  • You will formulate the vision and goals for your program in collaboration with your manager, other stakeholders in the business, and your peers that align with your customers' needs and Toast's strategy for our International teams.
  • Identify training needs for Onboarding Consultant, FITs and Vendors  by partnering with stakeholders to analyze team competencies, work within the OKR framework & develop specialized content to support. You will create relevant correlations between training and key performance indicators (KPIs).
  • You will develop enablement content within a variety of modalities including classroom style training, online/on-demand tutorials, certifications, videos and more in partnership with other enablement team members. 
  • Iterate on existing US based  programs to ensure a scalable new hire “bootcamp” program that fosters a culture of belonging, learning, development, and high performance for the International audience. 
  • Deploy and maintain assessment and performance tracking systems for:
    • Content knowledge and comprehension via certifications
    • Develop and execute on-plan to business KPIs
    • Present program progress and results to key onboarding leadership
  • Design a scalable way to measure outcomes via data including but not limited to Service Appointment adherence + Utilization, TaskRay Efficiency and Activation Metrics

Do you have the right ingredients*? (Requirements)

 

  • 4+ years of experience required in enablement or L&D
  • 3+ Years of working in a customer facing role 
  • Experience successfully standing up new Enablement programming from planning to execution
  • Ability to create technical documentation, training and other enablement materials 
  • Strong reporting and analysis skills
  • Ability to effectively operate both strategically and tactically in an ambiguous environment
  • Strong project management skills and ability to multitask
  • Comfortable presenting & have the ability to command an audience

Special Sauce* (Nice to Have) 

  • Previous experience working with Toast POS/ other POS software is a plus 
  • Previous experience in SaaS Enablement 
  • Previous experience in Customer Success Enablement 
  • Experience working within hardware implementation / technical training 
  • Systems/Tools Proficiency
    • Google Sheets
    • Salesforce experience & reporting
    • Looker
    • Asana
    • Workramp
    • Articulate 

 

Our spread* of Total Rewards:

We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

*Bread puns encouraged but not required

 

 

We are Toasters

Diversity, Equity, and Inclusion is Baked into our Recipe for Success.

At Toast our employees are our secret ingredient. When they are powered to succeed, Toast succeeds.

The restaurant industry is one of the most diverse industries. We embrace and are excited by this diversity, believing that only through authenticity, inclusivity, high standards of respect and trust, and leading with humility will we be able to achieve our goals.

Baking inclusive principles into our company and diversity into our design provides equitable opportunities for all and enhances our ability to be first in class in all aspects of our industry.

Bready* to make a change? Apply today!

Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact [email protected].