IT Associate

What you'll do

As an IT Associate at Lilt, you’ll spend your time making our Lilt employees successful by implementing and supporting our valuable IT tools, processes and security.  You will be responsible for providing assistance and technical support to Lilt employees that are experiencing technical, hardware, or software issues. The IT associate will also educate our team members, answer their questions, and troubleshoot any related problems about their technology-based products and services to improve their productivity.  In addition you will collaborate closely with various departments to gather feedback and identify areas for improvement with the current technology footprint.  You will have the opportunity to evaluate, design, test and implement new IT solutions and develop and enforce IT security processes and procedures.  It’s a great opportunity to be part of a world-class team as Lilt continues to grow fast and develop your career in a professional environment where your ideas and contributions will shape the future of our corporate brand globally.

This position will be based out of our Indianapolis, Indiana office.

Key responsibilities include:

• Triage incoming helpdesk tickets and work with IT staff as appropriate to research and resolve problems.

• Installation, configuration, and ongoing usability of user desktop computers, peripheral equipment and software.

• Work with users and within the IT team to resolve technical problems with desktop computing/network equipment and software.

• Coordinating with vendors for warranty repairs.

• Assist with the definition, development and implementation of iT programs, policies, and procedures.

• Lead the IT team to complete designated projects.

• Assist with research and gathering feedback from end users to continuously improve processes, systems and applications.

• Participate in all hardware and software evaluations and maintain vendor contacts.

• Preserve assets by implementing disaster recovery, backup procedures, information security and control structures.

Successful candidates will have:

• Excellent interpersonal and customer service skills

• Strong problem-solving and critical thinking skills

• Ability to quickly diagnose and resolve customer issues

• Skilled in troubleshooting reported issues and providing problem resolution

• Effectively communicate with customers as required: keeping them informed of incident progress and maintaining records of customer interactions including actions taken

• Ability to identify, create and update processes and procedures in knowledge base to assist in more efficiently resolving future issues

• Comfortable working on fast changing teams and projects in a deadline driven environment.

• Attention to detail and ability to multitask

• Must be able to work independently and as a member of a team

• Excellent spoken and written English

• Multilingualism is a great asset

• Must have a High School Diploma or GED – Technical degree or Technical Certification(s) a plus

• Experience in a highly technical support role (preferably in a software or IT environment) – minimum 1-2 years

Technical Skills

• Google Platform/Workspace/Tools (minimum 1 – 2 years)

• Microsoft O365 Products/Tools (minimum 0 – 1 years)

• MAC OS (minimum 1 – 2 years)

• Windows OS (minimum 0 – 1 years)

• Okta (minimum 0 – 1 years)

• Hexnode (minimum 0 – 1 years)

• Keeper (minimum 0 – 1 years)

• Network – firewall, switches, routers, wireless AP (minimum 0 – 1 years)

• Jira/Confluence/Atlassian a plus

• Slack a plus

• Notion a plus

• AI Tools (Chat GPT, Google Bard) a plus

Who we are

Lilt is a language translation services and technology company. We're building the next generation of localization, making it possible for every organization to communicate with their customers in the language of their choice through Lilt's high-quality, scalable, and affordable translation services.

We recruit the world's best human translators and equip them with our software, allowing them to translate better and faster than ever. By combining human expertise and machine efficiency in a complete enterprise localization solution, we can deliver technology-enabled translation services to our customers.

Lilt is backed by some of the world's leading investors including Sequoia Capital, Intel Capital, and Redpoint. Our customers include some of the largest Fortune 500 companies in the world who rely on Lilt every day to provide more personal customer experiences in 300+ languages.

Our team is headquartered in the San Francisco Bay Area with additional hubs in Indianapolis, Washington DC,  Berlin, Dublin, and the UK.

Lilt is a high-performance, large-scale language translation system. We invest in and prioritize both workflow (i.e., usability and interface design) and backend NLP/AI systems. Since the translation workforce is distributed worldwide, there are interesting multi-region cloud engineering problems to solve. We have a strong preference for building our own AI technology, so you’ll be implementing and working with the latest techniques and ideas.

Authorization to work in the U.S. is a precondition of employment.

Lilt is an equal opportunity employer. We extend equal opportunity to all individuals without regard to an individual’s race, religion, color, national origin, ancestry, sex, sexual orientation, gender identity, age, physical or mental disability, medical condition, genetic characteristics, veteran or marital status, pregnancy, or any other classification protected by applicable local, state or federal laws. We are committed to the principles of fair employment and the elimination of all discriminatory practices.