IT & Security Manager

San Jose, CA, US

Job Description / Skills Required

Arrcus was founded to enhance business efficiency through superior network connectivity. The Arrcus Connected Edge (ACE) platform offers best-in-class networking with the most flexible consumption model at the lowest total cost of ownership. The Arrcus team consists of world-class technologists who have an unparalleled record in shipping industry-leading networking products, complemented by industry thought leaders, operating executives, strategic partners, and top-tier VCs. The company is headquartered in San Jose, California. For more information, go to or follow @arrcusinc.
Our Information Technology team ensures a scalable, reliable infrastructure upon which our entire organization depends. Arrcus IT provides timely delivery of well-executed solutions and issue resolution to enable the day-to-day success of our teams. We are seeking a person who can provide leadership for our IT function while we rapidly scale our business.
We're looking for high-energy, creative, and collaborative candidates who would like to work in a fast-paced, execution-oriented team. If you love building scalable, reliable, maintainable infrastructure, and enjoy working closely with talented and collaborative teammates and users, we'd love to talk to you!
In this role, you will have the opportunity to…
  • Responsible for the deployment of end-user equipment and software, responding to and resolving end-user issues, and coordinating with Infrastructure and Engineering teams when needed to resolve complex issues
  • Develop and communicate a wide range of IT policies such as Acceptable Use and Remote Access associated with early-stage companies
  • Manage company-wide computer and related equipment and software including sourcing, inventory management, provisioning, and maintenance and support with central management of OS and software where possible
  • Enhance IT and employee security posture through new processes, training, and system-level protection
  • Develop, maintain and test effective, compliant disaster recovery policies and procedures including data backup management and disaster recovery for managed services
  • Plan, install, and maintain office technical infrastructure to ensure connectivity and security at multiple locations. Responsibilities may require global travel – within COVID19 safety precautions
  • Proactively identify issues and improvement opportunities and implement solutions
  • Manage IT vendors within budget and service level agreements
  • Deliver responsive and effective services for IT support tickets
  • Implement new systems and support a wide variety of workplace productive and software management systems and platforms including Office 365, Box, Slack, Jira, Confluence, Github as well as security systems such as SSO and 2FA
We’re looking for someone who has…
  • Multiple years of experience in leading IT team efforts
  • Demonstrated ability to build IT roadmaps and drive organizational change
  • Wide breadth of experience in technical solutions with a good amount of depth
  • Network architecture and practical implementation (cloud and on-prem)
  • SaaS and cloud systems administration
  • Practical experience in single sign-on implementation (cloud and on-prem)
  • Security-conscious with practical experience or certification
  • Experienced in inventory and vendor management
  • Working experience managing MacOS devices
  • Experience with firewalls and VPNs
It's preferred if you have…
  • Cybersecurity training or certification