IT Support Intern

Pune, IN

Job Description / Skills Required

Aera Technology is the Cognitive Automation company that makes business agility happen. We deliver the first scalable digital platform that integrates with existing systems to make and execute business decisions in real time. In the era of digital acceleration, Aera helps enterprises around the world transform how they respond to the ever-changing environment. 
 
We’re looking for a passionate intern to join our IT team. The IT intern will provide direct technical assistance and support to Aera Employees, Contractors & Customers for network, hardware, and software issues.  This role will be based in our Pune office.

Responsibilities

    • Respond to user requests, troubleshoot problems, and help develop solutions
    • Support Laptop hardware components, desktop operating system software, and application software
    • Perform minor repairs to equipment and arrange for other servicing needsIdentify and report system issues to vendors. Monitor and test resolution of those issues sent to vendors
    • Record activities, solutions, and other responses to requests for service
    • Contribute to Aera’s technical documentation and participate in policy, procedure, and standards development
    • Develop and provide user training for basic hardware and software use
    • Managing & maintaining assets inventory which includes keeping the record up to date on a day-to-day basis for all asset movement (In / out / in-stock / faulty status) working with a vendor for faulty assets repair
    • Work with the HR team to have forecasting on new hires and maintain sufficient stock with spare laptops
    • Coordinate with the IT and People team globally

About You

    • A positive attitude and a passion to learnBE in Computer Science/IT/ Electronics & Communications
    • Can start immediately and available for a full time internship, must be available for 6 months minimum
    • Exceptional customer service skills, solid troubleshooting skills, ability to work well in a team environment
    • Excellent verbal and written communications skills
    • Must have awareness of the PC industry’s current and emerging technology trends and direction, as well as a keen interest in computer-based information systems and technology
    • Excellent analytical skills and the ability to troubleshoot and resolve hardware and software problems
At Aera, our purpose is to enable a sustainable, efficient, and intelligent world with Cognitive Automation. Our Cognitive Operating System is increasingly used by the world's largest companies to fundamentally transform their organizations and how work is done.
 
If you share our passion for fundamentally transforming how people work — from people working machines, to machines working, guided by people, you’ve met your match. Headquartered in Mountain View, California, we're growing fast, with teams in Mountain View and San Francisco (California), Bucharest and Cluj-Napoca (Romania), Paris (France), Munich (Germany), London (UK), Pune and Bangalore (India), Sydney (Australia) and Singapore.  So join us, and let’s build the future of work together!
 
Aera Technology is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Pursuant to the San Francisco Fair Chance Ordinance, Aera Technology will consider for employment qualified applicants with arrest and conviction records.
 
Aera Technology respects the privacy of your data.  Please take the time to read our Candidate Privacy Notice, available here.