Localization Production Coordinator

Romania

Job Description / Skills Required

The Production Coordinator ensures successful production execution across a portfolio of accounts. 
 
Under the supervision of a Production Manager or Production Lead, the Production Coordinator provides back-office (non-customer facing) support in a specific timezone to enable 24/5 production delivery. 
 
They will report directly into a hub lead for their geo who will manage their capacity and performance.
 
This is a contractor opportunity with ongoing weekly work schedule.
 

Responsibilities

    • Executes administrative production tasks as delegated by Production team members
    • Provides the necessary status updates and handovers to their Production Managers/Leads as well as Production Coordinator peers.
    • Maintain and exceed performance against KPIs.

Duties

    • Assigning linguists to projects based on predefined team lists and by applying automation.
    • Setting and managing project deadlines according to customer SLAs.
    • Tracking assignment status, including acceptance and rejection rates from linguists.
    • Communicates well with local colleagues and internal production team members
    • Communication with linguists to confirm project status, any risks/issues impacting ability to deliver on time.
    • Coordination of queries from linguists; logging queries in the appropriate format/platform, directing responses back to linguists within production timelines.
    • Reassignment of projects to alternative linguists as needed to meet project deadlines or mitigate quality issues.
    • Data entry and administration related to linguist performance, availability and payments.
    • Sending and receiving translation quality feedback (revision reports or other format) to linguists.
    • Checking status of QA checks in Lilt and following up with linguists on non-completion/non-compliance.
    • Delivering projects by the project deadlines
    • Ensures all system admin, including data entry, is accurate for their accounts
    • Has a clear understanding of all production workflows and processes related to their tasks and duties.
    • Consistently follows correct protocols for their tasks and accounts.
    • Escalates Production risks/blockers in the appropriate manner to their Production Manager or Lead as soon as they arise.

Qualifications and Experience

    • Bachelor’s degree (Master's preferred)
    • Proficient in English at a professional level
    • Past experience includes translation, project coordination/management, linguistic or other localization related activities.
    • Solid organizational skills including meticulous attention to detail and multitasking skills.
    • Able to meet deadlines and work under pressure
Lilt is an equal opportunity employer. We extend equal opportunity to all individuals without regard to an individual’s race, religion, color, national origin, ancestry, sex, sexual orientation, gender identity, age, physical or mental disability, medical condition, genetic characteristics, veteran or marital status, pregnancy, or any other classification protected by applicable local, state or federal laws. We are committed to the principles of fair employment and the elimination of all discriminatory practices.