Localization Production Manager


Job Description / Skills Required

Who we are
Lilt is a language translation services and technology company. We're building the next generation of localization, making it possible for every organization to communicate with their customers in the language of their choice through Lilt's high-quality, scalable, and affordable translation services.
We recruit the world's best human translators and equip them with our software, allowing them to translate better and faster than ever. By combining human expertise and machine efficiency in a complete enterprise localization solution, we can deliver technology-enabled translation services to our customers.
Lilt is backed by some of the world's leading investors including Sequoia Capital, Intel Capital, and Redpoint. Our customers include some of the largest Fortune 500 companies in the world who rely on Lilt every day to provide more personal customer experiences in 300+ languages.
Our team has hubs in the Bay Area, Indianapolis, Washington DC, Berlin, Dublin, and the UK.
What you’ll do
The Production Manager will manage the team and strategize and service the localization needs of our customers to meet speed, quality and budget requirements. Our service delivery is tech-enabled, which differentiates ourselves from our competitors and enables us to consistently, efficiently and cost effectively to meet our company contribution and gross margin goals.
This position will be based out of our London office and employees will be expected to come into the office in a hybrid capacity.

Key responsibilities include:

      • Communicates with customers on the status of translation projects
      • Engages with linguist team and builds a community of trusted resources for each customer; responds to linguist questions according to SLAs
      • Performs self-sourcing in our existing vendor database and enters sourcing requests when new vendors are needed
      • Verifies invoicing information and enters vendor payment information
      • Promptly enters QRM tickets upon receipt of customer feedback
      • Monitors Services KPIs per project: quality, cost, and turnaround time
      • Performs file analysis and engages with Solutions team for support on file types
      • Uses and understands the Lilt platform by engaging and learning on our Knowledge Base and following up with tickets with the support team
      • Creates and monitors client linguistic assets (TM, Style Guides, reference material)
      • Manages translation projects end-to-end on the Lilt platform
      • Trains supporting resources on key production processes and methodology 
      • Develops and maintains process documentation related to their task load and the tasks delegated to other resources.
      • Provides insight to Strategist into revenue forecasts based on production volume
      • Escalates Production risks/blockers in the appropriate manner to their Strategist as soon as they arise
      • Ensures all system admin, including data entry, is accurate for their accounts

Successful candidates will have

    • At least 3 years professional experience
    • Bachelor’s Degree 
    • Experience in Localization is a plus
    • Experience in project management is a plus
    • Experience in a startup is a plus

What we offer

    • Competitive salary and meaningful equity
    • Monthly lifestyle benefit stipend via the Fringe platform to allow employees to customize benefits to their lifestyle
Authorization to work in the Ireland is a precondition of employment.
Lilt is an equal opportunity employer. We extend equal opportunity to all individuals without regard to an individual’s race, religion, color, national origin, ancestry, sex, sexual orientation, gender identity, age, physical or mental disability, medical condition, genetic characteristics, veteran or marital status, pregnancy, or any other classification protected by applicable local, state or federal laws. We are committed to the principles of fair employment and the elimination of all discriminatory practices.