Manager, Exam & Regulatory Relations


Job Description / Skills Required

Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love.


About this roll* (Responsibilities) 

  • Support the design and implementation of a formal process for the management of regulatory/compliance inquiries and exams, including intake, documentation collection, tracking, response draft/review, quality assurance, and submission.  
  • Build and cultivate positive relationships with regulators, third-party partners, and compliance managers to ensure there is clear understanding of regulatory/compliance expectations to enable Toast to exceed expectations.
  • Coordinate examinations (including onsite) by regulators for the company and support exam efforts.
  • Identify and collaborate with key business partners, compliance personnel, and subject matter experts (e.g., BSA/AML, Privacy, Information Security, etc.) to fulfill information and documentation requests, and prepare responses for regulatory/compliance inquiries and exams.  
  • Draft responses to regulatory/compliance inquiries and credibly challenge information and responses provided by key business partners, compliance personnel, and subject matter experts to ensure quality of responses prior to submission. 
  • Ensure submissions to regulators and third-party partners are provided in a timely manner, with the goal to provide responses in advance of committed timeframes. 
  • Manage third-party partner inbound due diligence/audit requests (serve as intake, collect documentation, etc.) and establish inventory of formal responses for common/frequently requested inquiries.
  • Collaborate with key stakeholders, including Legal and business partners, to ensure standardized responses are appropriate, maintained, and up to date.
  • Support the development, maintenance and communication of upcoming regulatory/compliance exams and reviews.
  • Provide consultative guidance on regulatory issues or findings remediation in collaboration with (business) issue owners, compliance, and subject matter experts.
  • Support business partners in remediation of issues or findings from supervisory exams and third-party partner reviews to ensure adherence with Risk and Compliance issue management framework. 
  • Develop reporting of regulatory issues and findings to the Risk and Compliance leadership (e.g., Chief Compliance Officer), applicable committees, and other governing bodies.
  • Manage and execute license renewals (e.g., State Money Transmitter Licenses on an annual basis).
  • Coordinate development of materials in preparation for periodic governance committee meetings through collaboration with key business partners, compliance personnel and subject-matter experts.
  • Support the design and implementation of technology and tools to automate and improve efficiency in the management of regulatory/compliance inquiries and exam management processes, where possible.


Do you have the right ingredients*? (Requirements)

  • Bachelor’s Degree required.
  • At least seven (5) years of experience in a risk, compliance, or audit role at a technology (FinTech preferred) company.
  • Strong familiarity with laws and regulations related to payments, payroll, credit, consumer, etc.
  • Ability to read and interpret complex regulatory language, synthesize, and articulate in an easily digestible manner.
  • Strong critical and analytical thinking, decision making, and innovative problem-solving skills.
  • Experience handling sophisticated regulatory inquiries and collaborating with senior leaders, business partners, compliance, and subject matter experts.
  • Excellent verbal and written communication skills, including proven track record of effective communication with regulatory agencies.
  • Leader with ability to drive action and build consensus among cross-functional stakeholders.
  • Ability to adapt in challenging and changing situations, comfortable dealing with ambiguity and uncertainty.
  • Detail oriented with the ability to meet firm deadlines.
  • JD preferred.

Our Spread of Total Rewards

  • Unlimited Vacation
  • Sabbatical opportunity after five years
  • Professional Development Reimbursement Program
  • Commitment to Employee Wellness through resources such as a quarterly Wellness Stipend
  • Various peer and company recognition programs 
  • 401(k) and matching
  • Medical, Dental, & Vision Coverage
  • Mental Health Benefits
  • Subsidized backup childcare


*Bread puns encouraged but not required



We are Toasters

Diversity, Equity, and Inclusion is Baked into our Recipe for Success.

At Toast our employees are our secret ingredient. When they are powered to succeed, Toast succeeds.

The restaurant industry is one of the most diverse industries. We embrace and are excited by this diversity, believing that only through authenticity, inclusivity, high standards of respect and trust, and leading with humility will we be able to achieve our goals.

Baking inclusive principles into our company and diversity into our design provides equitable opportunities for all and enhances our ability to be first in class in all aspects of our industry.

Bready* to make a change? Apply today!

Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact [email protected].

For roles based in the United States:  As part of our commitment to the health and safety of our employees and their families, all individuals entering our US workspaces are required to provide proof of full vaccination against COVID-19 unless they have an approved medical or religious accommodation.