Manager, Marketing Automation

Remote

Job Description / Skills Required

Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love.

At Toast, we believe that the success of our business and our customers comes only with the success of our employees.  

Our employees are our secret ingredient.  When they are empowered to succeed, Toast succeeds in achieving our mission to enable our community of restaurateurs to delight their guests, do what they love, and thrive.  The restaurant industry is one of the most diverse industries.  We embrace and are excited by this diversity, believing that only through authenticity, inclusivity, high standards of respect and trust, and leading with humility will we be able to achieve our goals.

At the heart of this is our hospitality mindset of ensuring everyone feels welcomed and included, and our Toast values and behaviors that best define who we are as Toasters.

About this roll* (Responsibilities) 

  • Act as the go-to Marketing Operations (MOPs) team member responsible for representing Marketing’s requirements and needs throughout the Customer Data Platform implementation process
  • Accelerate, streamline and scale the behavioral data flow and the customer journeys relying on complex data sets
  • Partner with Marketing stakeholders to activate Toast’s Customer Data Platform to power a multi-channel customer journey
  • Supports program owners in balancing current state build needs with future state scalability and health of systems
  • Active member in sprint planning, prioritization, and understanding of scoping level of effort and personal capacity
  • Partner with the Marketing Operations Team Lead to support the success of the Marketing team’s campaigns and initiatives with a focus on the Customer Marketing team
  • Communicate effectively across teams to drive projects forward and share progress
  • Drive collaboration across the Marketing Operations, Business Systems and Business Intelligence teams to identify inefficient processes and apply automation technology and best practices to solve them
  • Collaborate across teams to improve processes that drive speed and efficiency in systems.

Do you have the right ingredients*: (Requirements)

  • Experience leveraging and  implementing Marketo’s more technical  functionality (Marketo Custom Objects, advanced velocity scripting in Marketo emails)
  • Understanding of large complex sets of data and how to streamline/create efficiencies to improve usability
  • Experience in the setup and use of a Customer Data Platform (Tealium, Segment, etc) information to support the creation of multi-channel communication journeys for prospects and customers 
  • Ambiguous problem solver who can take technical solutions and enable non-technical users to effectively use and scale
  • Strong proficiency with system integration principles, experience troubleshooting points of system failure
  • Curious and detail oriented; enjoys working with data and new technology.
  • Adaptable and comfortable with a fast paced, cross-functional  work environment, works well under deadlines
  • Approaches work as an accountable stakeholder with empathy and understanding for colleagues and target audiences

Special Sauce (Nonessential Skills/Nice to Haves)

  • Experience with customer engagement platforms (Braze, Iterable, etc)
  • Experience with Agile project management
  • Experience with integrated CRM (Netsuite, Salesforce.com)

 

Our Spread* of Total Rewards

  • Unlimited Vacation
  • Sabbatical opportunity after five years
  • Professional Development Reimbursement Program
  • Commitment to Employee Wellness through resources such as a quarterly Wellness Stipend
  • Various peer and company recognition programs 
  • 401(k) and matching
  • Medical, Dental, & Vision Coverage
  • Mental Health Benefits
  • Subsidized backup childcare

 

*Bread puns encouraged but not required

#LI-REMOTE

#LI-TD1

We are Toasters

Diversity, Equity, and Inclusion is Baked into our Recipe for Success.

At Toast our employees are our secret ingredient. When they are powered to succeed, Toast succeeds.

The restaurant industry is one of the most diverse industries. We embrace and are excited by this diversity, believing that only through authenticity, inclusivity, high standards of respect and trust, and leading with humility will we be able to achieve our goals.

Baking inclusive principles into our company and diversity into our design provides equitable opportunities for all and enhances our ability to be first in class in all aspects of our industry.

Bready* to make a change? Apply today!

Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact [email protected].

For roles based in the United States:  As part of our commitment to the health and safety of our employees and their families, all individuals entering our US workspaces are required to provide proof of full vaccination against COVID-19 unless they have an approved medical or religious accommodation.