Operations Lead – Post Sales

Kolkata, IN

Job Description / Skills Required

About Us
Livspace is Asia’s largest and fastest-growing omnichannel home interiors and renovation platform. Using its proprietary technology, Livspace provides a one-stop renovation solution for homeowners—from design to managed last mile fulfillment for all rooms in a home. The platform has organized a fragmented industry, bringing together designers, brands, manufacturers, and contractors to enable an eCommerce-like trusted, and predictable experience.
The company launched operations in Bengaluru, India in 2015. Since its inception, Livspace has organized a fragmented industry, bringing together a curated community of designers, brands, manufacturers and contractors. This has resulted in an e-commerce-like trusted and predictable experience for the homeowners. Livspace boasts of a community of 50000+ satisfied customers and over 2000 interior designers.
The company is already the largest employer of interior designers in the country. Livspace currently serves Singapore, Malaysia, Saudi Arabia as well as 30 metro and non-metro areas in India including – Bengaluru, Chennai, Delhi, Noida, Gurgaon, Mumbai, Thane, Pune, Hyderabad, Kolkata, Ahmedabad, Kochi, Jaipur, Lucknow, Indore, Surat, Coimbatore, Mysore, Mangalore, Vizag, Vijayawada.
Livspace has showcased phenomenal growth since its launch, having delivered over 125,000 rooms and selling over 7.5 million SKUs through its platform. The company also delivered 50,000 homes across all our serviceable locations.
The founders – Anuj Srivastava and Ramakant Sharma are former Google and Myntra executives respectively, who are seasoned entrepreneurs and successful angel investors. Livspace’s leadership team combines world-class talent and entrepreneurial experience gathered at some of the best companies in the world.
Livspace has raised around USD 450 million in capital from some of the top global investors including KKR, Ingka Group Investments (part of largest IKEA retailer Ingka Group), TPG Growth, Goldman Sachs, Kharis Capital, Venturi Partners, FFP (Peugeot Group’s Holding Company), EDBI, Bessemer Venture Partners, Jungle Ventures, Helion Ventures and UC-RNT. For more information, please visit: https://www.livspace.com/
Job Description
The role of an Operations Lead, is of an experienced Project Coordinator to drive Residential Interior fit-out projects in collaboration with the design and installation teams.
Responsibilities :
  • Continuously work on improvising the quality of after-sales services and to ensure customer satisfaction in all circumstances.
  • Answering calls and emails to update customers about their queries.
  • Assisting clients with every possible support being the only POC for all the queries related to the product, services, and warranty.
  • Able to make decisions and organize solutions independently. Strong organizational capability.
  • Working on with different departments to ensure the issue resolution in stipulated time period.
  • Keeping records of customer queries Update, complaints, comments, inquiries.
  • Follow up to ensure that appropriate action has been taken on customer requests and complaints
  • Feedback calls to customer
Job Requirement
  • Graduate / Equivalent Qualification | 15 years of Academic education.
  • Strong verbal and written communication skills
  • Must have site job experience and willing for the same
  • Basic knowledge of Google Suite or MS Office.
  • Basic understanding of Project Management principles like scheduling and sequencing of installation activities.
  • Detail-oriented and no-compromise attitude towards quality.
  • Excellent interpersonal and multitasking skills to engage effectively with clients, vendors and internal teams.
  • High ownership and Customer-centric approach
  • In-depth knowledge and technical hold over the Interior Product(Modular, Custom & services)
  • Sound knowledge to analyze the root cause of the issue and to provide a solution.
  • Knowledge about the installation process of Modular, Civil and Custom work.
  • Well versed with the Hardware, materials specification and technical details.
  • Strong verbal articulation, presentation, and written communication skills.
  • Flexible with work timings/ schedule and availability.