Operations Lead (RES03628)

Kolkata, IN

Job Description / Skills Required

About Us
Livspace is Asia’s largest and fastest-growing omnichannel home interiors and renovation platform. Using its proprietary technology, Livspace provides a one-stop renovation solution for homeowners—from design to managed last mile fulfillment for all rooms in a home. The platform has organized a fragmented industry, bringing together designers, brands, manufacturers, and contractors to enable an eCommerce-like trusted, and predictable experience.
 
The company launched operations in Bengaluru, India in 2015. Since its inception, Livspace has organized a fragmented industry, bringing together a curated community of designers, brands, manufacturers and contractors. This has resulted in an e-commerce-like trusted and predictable experience for the homeowners. Livspace boasts of a community of 50000+ satisfied customers and over 2000 interior designers.
 
The company is already the largest employer of interior designers in the country. Livspace currently serves Singapore, Malaysia, Saudi Arabia as well as 30 metro and non-metro areas in India including – Bengaluru, Chennai, Delhi, Noida, Gurgaon, Mumbai, Thane, Pune, Hyderabad, Kolkata, Ahmedabad, Kochi, Jaipur, Lucknow, Indore, Surat, Coimbatore, Mysore, Mangalore, Vizag, Vijayawada.
 
Livspace has showcased phenomenal growth since its launch, having delivered over 125,000 rooms and selling over 7.5 million SKUs through its platform. The company also delivered 50,000 homes across all our serviceable locations.
The founders – Anuj Srivastava and Ramakant Sharma are former Google and Myntra executives respectively, who are seasoned entrepreneurs and successful angel investors. Livspace’s leadership team combines world-class talent and entrepreneurial experience gathered at some of the best companies in the world.
 
Livspace has raised around USD 450 million in capital from some of the top global investors including KKR, Ingka Group Investments (part of largest IKEA retailer Ingka Group), TPG Growth, Goldman Sachs, Kharis Capital, Venturi Partners, FFP (Peugeot Group’s Holding Company), EDBI, Bessemer Venture Partners, Jungle Ventures, Helion Ventures and UC-RNT. For more information, please visit: https://www.livspace.com/
Job Description
The role of an Operations Lead, is of an experienced Project Coordinator to drive Residential Interior fit-out projects in collaboration with the design and installation teams.
 
Responsibilities :
  • Single point of contact for the customer during the execution phase of their home interiors.
  • Detail review of the drawings, understanding the scope as per BOQ and explaining the same to the customer.
  • Receive materials from Warehouse and to validate the same as per Order / BOQ.
  • Day today coordination and foster teamwork between all the project stakeholders.
  • Share the daily progress report for the installation works with the customer.
  • Engage, interact and build professional relationships with the Design professionals, Production, Warehousing, and Installation teams.
  • Directing the Installation team simultaneously to safely execute the work according to the design plan.
  • Work closely with the internal Production team, Logistics team and Vendor supply team to ensure a high standard of execution and customer experience.
  • Understanding customer concerns and providing resolutions on the same after coordinating with internal stakeholders.
Job Requirement
  • Graduate / Equivalent Qualification | 15 years of Academic education.
  • Strong verbal and written communication skills
  • Must have site job experience and willing for the same
  • Basic knowledge of Google Suite or MS Office.
  • Basic understanding of Project Management principles like scheduling and sequencing of installation activities.
  • Detail-oriented and no-compromise attitude towards quality.
  • Excellent interpersonal and multitasking skills to engage effectively with clients, vendors and internal teams.
  • High ownership and Customer-centric approach
  • Core interior industry experience in Kitchen, Wardrobe, Storage, Modular and Fit Out works preferred.