Pre Sales Associate (RES01725)

Bangalore, IN

Job Description / Skills Required

  • Make outgoing calls to potential customers to schedule high quality leads for sales.
  • Identify customers needs, clarify information, research every issue, and provide solutions and/or alternatives.
  • Seize opportunities to upsell services when they arise.
  • Follow up with potential customers in a timely manner if necessary.
  • Manage a large number of outbound calls in a timely manner.
  • Document all call information in the CRM according to standard operating procedures.
  • Meet personal/team qualitative and quantitative targets.
  • Possess strong knowledge of Livspace services to identify customer needs when qualifying them.
  • Demonstrate an aptitude for sales, be able to ask for the next meeting, and suggest additional products or service  increase customer satisfaction and revenue.
  • Apply a superlative customer experience attitude on all interactions. Be able to establish a positive rapport and create brand awareness.
  • Schedule Experience Centre visits with our design team as per defined process.
  • Follow-up with internal stakeholders to ensure that appropriate action has been taken on customer requests and complaints.
  • Make reminder calls to customers & schedule appointments, ensuring that the calls happen as per scheduled time.
  • Keeping records of customer interactions and different transactions, recording details of comments, inquiries & complaints.
  • Communicate effectively and professionally in all forms of communication with internal and external customers.
Job Requirement
  • A graduate in any stream (10+2+3 regular education)
  • 2-5 yrs of relevant experience in Telesales, Inside sales or similar
  • Familiar with CRM & cloud telephony systems and practices
  • Customer focussed and adaptable to different personality types
  • Have the ability to multitask, set priorities and manage time effectively
  • Possess previous experience in a call centre dealing with Indian consumers.
  • Superior listening, verbal, and written communication skills
  • Proficient in spoken English with proper grammar & fluency