Product Marketing Manager, Customer Success

Boston, MA, US

Job Description / Skills Required

Are you ready to restart your career as a product manager? 

The Path Forward Return to Work program at Toast is a 16-week paid returnship for experienced professionals returning to the workforce after taking time off for caregiving. The program is open to individuals who have at least 5 years of professional experience and have been out of the paid workforce for at least two years to focus on caring for a child or other dependent. If you meet these criteria, we invite you to apply.

At Toast we are excited to be part of the Path Forward program because we appreciate the skills you can offer, the perspective you provide, and the contributions you will make. This program offers you a chance to revamp your skills, update your resume with new experience, and make connections with others transitioning back to the workforce. It also offers support through Path Forward, a nonprofit organization on a mission to empower people who’ve been focused on caregiving, to transition back into the paid workforce.

About Toast

Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love.

Now, more than ever, the Toast team is committed to our customers. We’re taking steps to help restaurants navigate these unprecedented times with technology, resources, and community. Our focus is on building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love. And because our technology is purpose-built for restaurants, by restaurant people, restaurants can trust that we’ll deliver on their needs for today while investing in experiences that will power their restaurant of the future.

 

About this roll* (Responsibilities) 

As a Toaster on the product management team you will be challenged to take on meaningful projects that will help craft the future of the company. On the product management team, you will interface with other Toast teams across Product, Engineering, UX, Marketing, Sales, Finance, Operations and Customer Success to build and shape innovative products. You will have the opportunity to interface with our restaurant customers (CIOs, CTOs, CMOs, managers and employees) directly to get feedback on product enhancements, issues and usability in order to inspire and inform how Toast continues to iterate and grow.

  • Be the voice of the customer. Understand deeply and broadly what the functional, social and emotional needs of users are and lead the design and development of products that will delight our customers.
  • Discover customer pain points and unmet needs and drive for high quality feature requests
  • Develop Product Requirements Documents to drive development, as well as communicate feature requests to the engineering team
  • Understand the competitive landscape and strategize and prioritize resources so we build the best products
  • Lead by influence. Work closely with the Toast product, UX, engineering and operations teams to support business needs, develop business case, justify the ROI, and own the product roadmap
  • Work closely with the Marketing, Finance, Operations and  Customer Success teams to execute product launches
  • Source new products and drive the qualification of the product internally and externally
  • Analyze and track product KPIs to understand how products are performing in the field post launch

Do you have the right ingredients*? (Requirements)

  • A minimum 3 years as Product Manager
  • Strong communication skills, including the ability to demonstrate ideas visually
  • Proven time management, prioritization and organizational skills
  • Strong problem-solving skills

Research shows that candidates from underrepresented backgrounds often don't apply for roles if they don't meet all the criteria. If you find yourself checking several but not all these boxes and are interested, we strongly encourage you to apply. At Toast we are committed to creating a diverse, equitable, and inclusive workplace, and are invested in building teams with a wide variety of backgrounds, identities, and experiences.

 

We are Toasters

Diversity, Equity, and Inclusion is Baked into our Recipe for Success. 

At Toast our employees are our secret ingredient. When they are powered to succeed, Toast succeeds. The restaurant industry is one of the most diverse industries. We embrace and are excited by this diversity, believing that only through authenticity, inclusivity, high standards of respect and trust, and leading with humility will we be able to achieve our goals. Baking inclusive principles into our company and diversity into our design provides equitable opportunities for all and enhances our ability to be first in class in all aspects of our industry.

Bready* to make a change? Apply today!

Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact [email protected] For roles based in the United States: As part of our commitment to the health and safety of our employees and their families, all individuals entering our US workspaces are required to provide proof of full vaccination against COVID-19 unless they have an approved medical or religious accommodation.

*Bread puns encouraged, not required

 

We are Toasters

Diversity, Equity, and Inclusion is Baked into our Recipe for Success.

At Toast our employees are our secret ingredient. When they are powered to succeed, Toast succeeds.

The restaurant industry is one of the most diverse industries. We embrace and are excited by this diversity, believing that only through authenticity, inclusivity, high standards of respect and trust, and leading with humility will we be able to achieve our goals.

Baking inclusive principles into our company and diversity into our design provides equitable opportunities for all and enhances our ability to be first in class in all aspects of our industry.

Bready* to make a change? Apply today!

Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact [email protected].

For roles based in the United States:  As part of our commitment to the health and safety of our employees and their families, all individuals entering our US workspaces are required to provide proof of full vaccination against COVID-19 unless they have an approved medical or religious accommodation.