Senior Manager, BillPay Commercialization- REMOTE

Boston, MA, US

Job Description / Skills Required

Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love.

The Strategy and Operations team is responsible for defining and executing the cross-functional and business strategy for the xtraCHEF business. This includes working closely with our go-to-market, product and customer success teams to drive business outcomes. This role would require developing relationships with external and internal parties to oversee the Bill Payment Project across a cross-functional team within Toast. As an operations lead for Bill Pay, you will be responsible for strategy and execution as it relates to commercializing the bill pay offering, including P&L efficiency, product and GTM strategy, and cross functional project management. 

The successful candidate will have experience in: 

  • Defining the strategic objectives and plan for a product or business line
  • Managing complex transformation projects involving cross-functional teams and systems 
  • Working with a distributed global team 
  • Comfortable dealing with uncertainty, and be able to put structure to complex, unstructured business and operational problems.

About this roll* (Responsibilities) 

  • Develop and execute Business strategy and tactics for xtraCHEF by Toast and its key products 
  • Work closely with Product, Sales and Customer Success leads to collaborate and execute a cohesive strategy
  • Manage multiple projects and ensure the team stays on track with defined goals and milestones 
  • Setup internal analytics and dashboards to track progress versus expected performance models and report to the senior leadership team
  • Conduct market analysis to develop competitive landscape analysis and recommendations for the business
  • Conduct market research and analysis to holistically assess the business opportunities for BillPay, including market share analysis and competitive benchmarking to inform BillPay’s growth strategy

Do you have the right ingredients*? (Requirements)

  • 5+ years of work experience, preferably with some relevant experience in B2B Bill Payments.
  • Experience in strategy consulting, corporate strategy at a SaaS company.
  • Leadership & management skills, especially in setting strategy & gaining alignment with different stakeholders.
  • Strong analytical skills – able to evaluate opportunities from strategic, brand, financial, and operational perspectives.
  • Excellent interpersonal skills with the ability to think and communicate creatively, thoughtfully, and on your feet with diverse technical and non-technical groups, spanning all organizational levels.
  • Strong team player with an excellent track record of success in fast-paced environments with changing priorities
  • BA/BS required; MS/MBA is a plus

Our Spread of Total Rewards

  • Unlimited Vacation
  • Sabbatical opportunity after five years
  • Professional Development Reimbursement Program
  • Commitment to Employee Wellness through resources such as a quarterly Wellness Stipend
  • Various peer and company recognition programs 
  • 401(k) and matching
  • Medical, Dental, & Vision Coverage
  • Mental Health Benefits
  • Subsidized backup childcare


*Bread puns encouraged but not required


We are Toasters

Diversity, Equity, and Inclusion is Baked into our Recipe for Success.

At Toast our employees are our secret ingredient. When they are powered to succeed, Toast succeeds.

The restaurant industry is one of the most diverse industries. We embrace and are excited by this diversity, believing that only through authenticity, inclusivity, high standards of respect and trust, and leading with humility will we be able to achieve our goals.

Baking inclusive principles into our company and diversity into our design provides equitable opportunities for all and enhances our ability to be first in class in all aspects of our industry.

Bready* to make a change? Apply today!

Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact [email protected].

For roles based in the United States:  As part of our commitment to the health and safety of our employees and their families, all individuals entering our US workspaces are required to provide proof of full vaccination against COVID-19 unless they have an approved medical or religious accommodation.