Senior Product Designer, Guest Engagement

Boston, MA, US

Job Description / Skills Required

Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love. The Guest Engagement Team ensures that every restaurant has the tools and tech they need to bring the right guests into their dining experiences at the right time. Through marketing, promotions, loyalty, and more, restaurants gain the integrated ability to bring guests back to their restaurants and create raving fans.

We are looking for a Senior Product Designer with a strong portfolio demonstrating a balance of user goals and business objectives to deliver intuitive experiences that “Do right by the customer.”  We seek an experienced leader and teammate dedicated to our mission;  helping restaurants do what they love and thrive. 

 

About this roll* (Responsibilities) 

  • Partner with team lead counterparts in product management, engineering, and adjacent product teams to strategize on how to build holistic and integrated customer experiences.
  • Design intuitive experiences across responsive web and native mobile platforms,  delivering easy to follow wireframes, workflows, and prototypes
  • Regularly conduct design reviews to obtain feedback, iterating on the designs to improve results
  • Plan and execute user research studies that generate insights to positively impact product design
  • Establish and promote design guidelines, best practices, and standards

 

Do you have the right ingredients*? (Requirements)

  • 3-5+ years experience with demonstrated ability to lead the solution of a product area and connect that to a broader product vision
  • Expert in designing for multiple screen sizes and platforms: native mobile, responsive mobile, and web 
  • Strong experience and journey mapping, identifying and capitalizing on friction when appropriate and moments of delight across the journey
  • Experience in strategizing and executing your own UX research
  • Proactive with capacity to handle high work volume and balance multiple projects at once
  • Strong communication and stakeholder management skills with an ability to build strong relationships both within and outside of the product organization

 

Special Sauce* (Nonessential Skills/Nice to Haves)

  • Experience with/knowledge of consumer facing digital products & experiences
  • Experience with marketing, promotional, and/or loyalty experiences

 

Our Spread* of Total Rewards:

  • Unlimited Vacation
  • Sabbatical opportunity after five years
  • 401(k) and matching
  • Medical, dental, & vision coverage
  • Mental Health Benefits
  • 100% paid childbirth recovery medical leave
  • 16 weeks of 100% paid parental leave
  • Eligibility for 100% paid medical or family leave
  • Subsidized backup childcare
  • Professional Development Reimbursement Program
  • Home office and telecommunications stipends
  • Free access to Certified Financial Planners
  • Commitment to Employee Wellness through resources such as a quarterly Wellness Stipend
  • Various peer and company recognition programs