Senior Product Manager

Boston, MA, US

Job Description / Skills Required

Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love.

Are you bready* for a change?

The Business Platform team is responsible for building infrastructure for onboarding new customers, services that provide the source of truth for business systems data, and internal systems and tools to manage data and workflows related to core aspects of the customer journey.

As a Senior Product Manager of Business Platform, you will spearhead initiatives that will provide the core shared services that Toast uses to manage customers, understand the truth of the business, and innovate on billing processes. 

This is a new role and will provide a critical function to ensure efficiencies as Toast continues to scale rapidly. You will focus on exploring opportunities with a diverse data set – turning those opportunities into revenue opportunities for Toast along the top and bottom line. 

About this roll* (Responsibilities):

  • Work with the Director of Product Management to create a well-thought-out product vision and strategy for the business platform initiatives. Mentor peers in the business platform space. 
  • Understand the business needs and strategy and build a product-specific vision and strategy, including helping set OKRs for the product and outline your product’s roadmap
  • Own the internal business systems products, where you will create product specs, review business analysis for prioritization, product performance metrics
  • Work to understand the pain of your internal customers and synthesize those quantifiable opportunities into a product platform roadmap.
  • Collaborate with Business Systems teams to align on opportunities to develop a scalable business hierarchy structure and drive those initiatives to deliver on OKRs.
  • Perform market research and competitive analysis to understand best in class processes for business systems.


Do you have the right ingredients* (Requirements)?

  • Prior product experience working on a platform team.
  • Demonstrated experience taking team strategy into account when making roadmap decisions and effectively communicating those strategic ties to more junior team members. 
  • Proven ability to make a meaningful impact on the product strategy through day-to-day product execution and your contributions to the roadmap.
  • Strength in  effectively making adjustments to direction or process to maximize impact for the customer and Toast, and owning those outcomes. 
  • Excellent ability to utilize data to anticipate and design products.
  • A proven track record of solving amorphous problems, listening to and organizing large amounts of information into a coherent plan forward, and handling difficult prioritizations.
  • A proven track record of solving amorphous problems, listening to and organizing large amounts of information into a coherent plan forward, and handling difficult prioritizations.
  • A plus: you have worked in a business operations role prior.

Our Spread* of Total Rewards:

  • Unlimited Vacation
  • Sabbatical opportunity after five years
  • Professional Development Reimbursement Program
  • Commitment to Employee Wellness through resources such as a quarterly Wellness Stipend
  • Various peer and company recognition programs 
  • 401(k) and matching
  • Medical, Dental, & Vision Coverage
  • Mental Health Benefits
  • Subsidized backup childcare

*Bread puns encouraged but not required

We are Toasters

Diversity, Equity, and Inclusion is Baked into our Recipe for Success.

At Toast our employees are our secret ingredient. When they are powered to succeed, Toast succeeds.

The restaurant industry is one of the most diverse industries. We embrace and are excited by this diversity, believing that only through authenticity, inclusivity, high standards of respect and trust, and leading with humility will we be able to achieve our goals.

Baking inclusive principles into our company and diversity into our design provides equitable opportunities for all and enhances our ability to be first in class in all aspects of our industry.

Bready* to make a change? Apply today!

Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact [email protected].

For roles based in the United States:  As part of our commitment to the health and safety of our employees and their families, all individuals entering our US workspaces are required to provide proof of full vaccination against COVID-19 unless they have an approved medical or religious accommodation.