Senior Strategic Operations Analyst

Boston, MA, US

Job Description / Skills Required

Toast is looking for a Senior Strategic Operations Analyst to join our customer onboarding strategy and operations team. You’ll work closely with both the operations, customer onboarding teams, marketing, sales, systems, and product. This role is ideal for someone who has an operations and analytics background, and is open to leading projects from start to finish.

About this roll* (Responsibilities) 

  • Responsible for increasing efficiency across the customer onboarding process by working cross-functionally with sales, onboarding, systems, data and operations
  • Provide thought partnership with the sales and onboarding leadership team about how to improve the go-to-market process. 
  • Have a strategic mind for the areas of potential risk — deftly coming up with forward looking ideas on how to prevent issues from arising
  • Assess areas where blockages and inefficiencies are occurring in the onboarding funnel
  • Connect with our business development, sales, and marketing teams to understand how to improve and innovate the go live process

Do you have the right ingredients*? (Requirements)

  • The right candidate will possess both technical and people skills and demonstrate a strong ability to motivate, coach and train.  
  • Experience with Salesforce
  • Strong working knowledge of the overlap between operations, systems and front line onboarding execution. 
  • Systems and process-oriented mindset, easily able to self-onboard to new tools and understand how different systems work together to contribute to our go-to-market motion.
  • Strong sheets/excel skills
  • SQL is nice to have

Our Spread of Total Rewards

  • Unlimited Vacation
  • Sabbatical opportunity after five years
  • Professional Development Reimbursement Program
  • Commitment to Employee Wellness through resources such as a quarterly Wellness Stipend
  • Various peer and company recognition programs 
  • 401(k) and matching
  • Medical, Dental, & Vision Coverage
  • Mental Health Benefits
  • Subsidized backup childcare

*Bread puns encouraged but not required

We are Toasters

Diversity, Equity, and Inclusion is Baked into our Recipe for Success.

At Toast our employees are our secret ingredient. When they are powered to succeed, Toast succeeds.

The restaurant industry is one of the most diverse industries. We embrace and are excited by this diversity, believing that only through authenticity, inclusivity, high standards of respect and trust, and leading with humility will we be able to achieve our goals.

Baking inclusive principles into our company and diversity into our design provides equitable opportunities for all and enhances our ability to be first in class in all aspects of our industry.

Bready* to make a change? Apply today!

Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact [email protected].

For roles based in the United States:  As part of our commitment to the health and safety of our employees and their families, all individuals entering our US workspaces are required to provide proof of full vaccination against COVID-19 unless they have an approved medical or religious accommodation.