Site Reliability Engineer

Boston, MA, US

Job Description / Skills Required

Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love.

At Toast, our Site Reliability Engineers (SREs) are responsible for keeping all customer-facing services and other Toast production systems running smoothly. SREs are a blend of pragmatic operators and software craftspeople who apply sound software engineering principles, operational discipline, and mature automation to our environments and our codebase. Our decisions are based on instrumentation and continuous observability as well as through predictions and capacity planning.

About this roll* (Responsibilities) 

  • Automate collection and analysis of metrics from distributed systems to assist in performance tuning and fault finding
  • Create sustainable systems and services through automation, triage & feedback
  • Build strong partnerships with development teams to improve services through rigorous testing and release procedures
  • Lead system design consulting, platform management, and capacity planning
  • Balance feature development speed and reliability with well-defined service level objectives
  • Lead sustainable incident response and blameless postmortems

Do you have the right ingredients*? (Requirements)

  • Polyglot technologist/generalist with a thirst for learning
  • Deep understanding of cloud and microservice architecture, and the JVM
  • Experience with tools such as APM, Terraform, Ansible, GitHub, Jenkins, Docker
  • Experience developing software or software projects ideally utilizing Java
  • Extensive and broad industry experience with at least 8 years of engineering experience and a recent in-depth focus on SRE and/or DevOps roles
  • Effective leadership & communication skills to be able to provide technical leadership on large scale projects

 

Our Spread* of Total Rewards

  • Unlimited Vacation
  • Sabbatical opportunity after five years
  • Professional Development Reimbursement Program
  • Commitment to Employee Wellness through resources such as a quarterly Wellness Stipend
  • Various peer and company recognition programs 
  • 401(k) and matching
  • Medical, Dental, & Vision Coverage
  • Mental Health Benefits
  • Subsidized backup childcare

 

*Bread puns encouraged but not required

 

#LI-REMOTE

We are Toasters

Diversity, Equity, and Inclusion is Baked into our Recipe for Success.

At Toast our employees are our secret ingredient. When they are powered to succeed, Toast succeeds.

The restaurant industry is one of the most diverse industries. We embrace and are excited by this diversity, believing that only through authenticity, inclusivity, high standards of respect and trust, and leading with humility will we be able to achieve our goals.

Baking inclusive principles into our company and diversity into our design provides equitable opportunities for all and enhances our ability to be first in class in all aspects of our industry.

Bready* to make a change? Apply today!

Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact [email protected].

For roles based in the United States:  As part of our commitment to the health and safety of our employees and their families, all individuals entering our US workspaces are required to provide proof of full vaccination against COVID-19 unless they have an approved medical or religious accommodation.