Staff Software Engineer

Boston, MA, US

Job Description / Skills Required

Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love.

Bready* to make a change? (Overview)

Do you like to solve complex problems at scale? Toast is looking for a Software Engineer to play a key role on our Onboarding & Adoption Team.  We go the extra mile to enable our restaurants to become experts in the full Toast Platform, encompassing Point of Sale, Digital Ordering, Loyalty, Employee, Inventory, and more using a combination of a reimagined user experience and deep analytical thinking on what is working and what is not.   

Some projects we’ve been working on recently include:

  • Empowering restaurants to configure their locations via self-service thereby allowing Toast to dramatically scale our customer base 
  • Providing fully customizable, step by step walkthroughs of key product modules 
  • Scaling our analytics service to support 10x capacity while also supporting downstream systems in near-real time with a rich data architecture

About this roll* (Responsibilities) 

  • Design and implement software solutions (distributed systems, infrastructure-as-code) that power services and workflows across the entire Customer Experience Platform ecosystem
  • Influence the technical roadmap for shared backend and infrastructure services
  • Work with fellow engineers, product managers, designers, and user researchers to make hands-on contributions to the customer onboarding platform used by all R&D teams at Toast
  • Ship code that has a massive impact on the growth of Toast

Do you have the right ingredients*? (Requirements)

  • Experience with some or all:
    • Designing, building, and maintaining loosely coupled services and/or distributed systems in a Public Cloud environment
    • Firm understanding of client-server communication and applying different access patterns based on use case
    • Scalable data storage and architecture (relational, document-oriented, and/or graph databases)
    • Programmatically managing systems and services (infrastructure-as-code)
  • Experience working with product management teams
    • Aligning on outcomes and KPIs
    • Prioritizing work and milestones
    • Pushing back and offering alternative solutions
    • Estimating level of effort, especially for ambiguous problems
  • You embrace the ethos of owning your code in production (instrumentation, observability, debugging)
  • You’re hungry to learn more and willing to take on challenging projects if it means you’ll be a better engineer at the end
  • You empathize with all business roles, and have an interest in business strategy and execution

Special Sauce (Nonessential Requirements)

  • You’ve got a curiosity to dive deeply into onboarding and post-onboarding experiences, understand and optimize every aspect of the process, and inform roadmaps based on your insights
  • You have experience with data capture, processing, and transfer (e.g. ETL);  frontend software development; platform observability (high cardinality and multi-dimensional data, traceability, access patterns)
  • You’ve worked with experimentation frameworks (often referred to as A/B experiments) and understand the value of using metrics to drive product direction

Our Spread of Total Rewards

  • Unlimited Vacation
  • Sabbatical opportunity after five years
  • Professional Development Reimbursement Program
  • Commitment to Employee Wellness through resources such as a quarterly Wellness Stipend
  • Various peer and company recognition programs 
  • 401(k) and matching
  • Medical, Dental, & Vision Coverage
  • Mental Health Benefits
  • Subsidized backup childcare

More on our tech stack

Our backend services follow a microservice architecture written using Java and Kotlin on DropWizard while the front end is React; we use AWS extensively, ranging from S3 to RDS to DynamoDB to Lambda. We have our own platform for dealing with service elevations and robust load balancing. We store data in PostgreSQL databases or DynamoDB tables depending on use case, and utilize Apache Spark for large scale data workloads including query and batch processing. Apache Pulsar and Camel are used extensively in our integration transaction workflow processing.

*Bread puns encouraged but not required

We are Toasters

Diversity, Equity, and Inclusion is Baked into our Recipe for Success.

At Toast our employees are our secret ingredient. When they are powered to succeed, Toast succeeds.

The restaurant industry is one of the most diverse industries. We embrace and are excited by this diversity, believing that only through authenticity, inclusivity, high standards of respect and trust, and leading with humility will we be able to achieve our goals.

Baking inclusive principles into our company and diversity into our design provides equitable opportunities for all and enhances our ability to be first in class in all aspects of our industry.

Bready* to make a change? Apply today!

Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact [email protected].

For roles based in the United States:  As part of our commitment to the health and safety of our employees and their families, all individuals entering our US workspaces are required to provide proof of full vaccination against COVID-19 unless they have an approved medical or religious accommodation.