Strategic Account Executive (Customer Success Manager)

London, GB

Job Description / Skills Required

LILT is the leading AI solution for enterprise translations. Our stack made up of our Contextual AI Engine, Connector APIs, and Human Adaptive Feedback enables global organizations to adopt a true AI translation strategy, focusing on business outcomes instead of outputs. With LILT, innovative, category-defining organizations like Intel, ASICS, WalkMe, and Canva are using AI technology to deliver multilingual, digital customer experiences at scale.

While our core AI technology might share similarities with ChatGPT and Google Translate, it's what we do with it that makes LILT truly revolutionary. Our patented Contextual AI Engine goes beyond basic translations, understanding the nuance of our customer's content and target audience to deliver hyper-accurate, business-focused results. Our connector-first approach seamlessly integrates with our customer's existing workflows, and our human-adapted feedback loop ensures continuous improvement, making LILT a constantly evolving AI partner for your global ambitions.

Get the best of both worlds at LILT! Dive into dynamic in-office energy 2 days a week, sparking creativity and forging bonds with your awesome team. Then, seamlessly shift gears and crush your to-do list from the comfort of your home base for the rest of the week. It's the perfect harmony of productivity and personal freedom. Want a peek inside? Visit our Careers page!

This position can be based out of our London, UK office office and will be expected to work in the office in a hybrid capacity.

Authorization to work in the UK is a precondition of employment.

 

What you’ll do

As a Strategic Account Executive at LILT you will leverage your skills, qualities, and experiences to grow and maintain LILT’s commercial footprint by servicing our most strategic customers and then expanding the partnership over time.

The ideal candidate will build relationships with our champions, business cases with their constituents, and “partnerships” with their businesses. You’ll be well-rewarded for your results-oriented and performance-driven focus on revenue retention and client success.

You’ll be core to LILT’s success. We are growing at a fast pace, and your contributions will propel us to new milestones.

 

Key Responsibilities

  • Partnering with production to reach the desired outcomes of all client programs and SLAs

  • Working with clients to maximize the benefits of working with LILT and our mutual partnership

  • Attending collaborative Revenue and other department meetings 

  • Forecasting revenue from existing accounts

  • Preparing QBRs for existing clients

  • Handling contracts with internal and external stakeholders

  • Work with LILT’s product and engineering teams to incorporate the necessary services’

  • needs into the product roadmap, along with the respective business case(s) and

  • estimated ROI.

  • Consult and work closely with customers to understand their business needs

  • and align LILT’s SLAs and KPIs to measure, achieve and exceed these.

  • Work with internal teams across Sales, Customer Success, Product and Engineering to

  • drive program strategy and execution.

  • Extensive reporting and analytical capabilities to monitor and control performance against KPIs & SLAs, evaluating trends and areas for improvement.

 

Skills and Experience

  • Expertise in the translation & localization industry. We will not consider candidates without experience in this field.

  • Minimum of 5 years of experience program managing large  enterprise accounts

  • Managed accounts over  $1.5M+ in annual quotas

  • Track record of over-achieving account expansion and retention (top 10-20% of company)

  • Experience in sourcing and closing six figure expansion opportunities specific to language and technology services

  • Have technical expertise to be able to demonstrate our service and explain the benefits

  • Have experience with in-person meetings as well as web-based demos

  • Experience in account management and working with cross functional service & delivery teams

  • Proven ability in managing complex, enterprise sales programs from start to finish, from business champion to the C-level decision makers, and with a track record of successful revenue attainment.

  • Proven ability to influence & drive cross departmental strategy and collaboration during deal cycles in creatively solving our clients business problems

 

Our Story

Our founders, Spence and John met at Google working on Google Translate.  As researchers at Stanford and Berkeley, they both worked on language technology to make information accessible to everyone. They were amazed to learn that Google Translate wasn’t used for enterprise products and services inside the company and left to start a new company to address this need – LILT. 

At its core, LILT has always been a machine learning company since its incorporation on March 6, 2015. At the time, machine translation didn’t meet the quality standard for enterprise translations, so LILT assembled a cutting-edge research team tasked with closing that gap. While meeting customer demand for translation services, LILT has prioritized investments in Large Language Models, believing that this foundation was imperative to the future of enterprise translation.

 

Benefits

  • Compensation: At market salary with opportunity to earn on-target earnings (OTE), meaningful equity, pension scheme contribution, and time off plus company holidays

  • Health care: Employees receive coverage of medical, dental, and vision insurance. LILT pays for basic life assurance (UK ONLY)

  • Monthly lifestyle benefit stipend via the Fringe platform to allow employees to customize benefits to their lifestyle

 

LILT is an equal opportunity employer. We extend equal opportunity to all individuals without regard to an individual’s race, religion, color, national origin, ancestry, sex, sexual orientation, gender identity, age, physical or mental disability, medical condition, genetic characteristics, veteran or marital status, pregnancy, or any other classification protected by applicable local, state or federal laws. We are committed to the principles of fair employment and the elimination of all discriminatory practices.