Strategic Sourcing and Procurement Manager – Services


Job Description / Skills Required

Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love.

The Strategic Sourcing and Procurement Manager primary focus will be to support and execute on corporate-wide procurement transformation, strategies, policy, process, and performance targets to drive value, improve process, and mitigate risk. To partner and collaborate with business teams across the supplier lifecycle, to bring strategic thought-partnership and leadership in purchasing / sourcing plans, demand management, contract management, and supplier management in the areas of marketing, legal, financial, IT, professional consulting, tax, audit, and outsourced services.

This role will assist with the implementation of procurement technology, best practices and transformation activities to align with the company's mission and stakeholder needs and manage aspects of the change management and communication process. This role will also be responsible for the procurement lifecycle through building internal relationships, RFx processes, contract administration, supplier onboarding, offboarding, procure-to-pay compliance and supplier management.  


About this roll* (Responsibilities) 


  • In collaboration with the Director of Strategic Sourcing and Procurement, assist in the corporate wide procure-to-pay technology and process implementation and other transformation initiatives as appropriate
  • Drive change management and training on P2P process
  • In collaboration with internal teams identify, develop, and lead process improvements across the sourcing and procurement process
  • Liaise with appropriate business partners on a regular basis to review and discuss risk, budget implications of strategic sourcing initiatives
  • Mange to savings targets, ensure savings are achieved via implementation of strategies; ensure negotiated savings and continuous improvement/value-add savings are captured and reported
  • Provide reporting and analysis on sourcing initiatives, procurement KPI’s


  • Establish and maintain strong business relationships with internal stakeholders and suppliers
  • Work with internal business stakeholders and suppliers to identify and research problems relevant to contractual obligations and develop corrective action plans to resolve
  • Work towards quality, service, and supplier accountability, and help develop alternate sourcing strategies
  • Responsible for proactive and consistent communication on all projects, contracts, sourcing events and other milestones to management, team members and business stakeholders


  • Partner cross-functionally with Toast teams to identify and forecast business needs and create highly effective category plans (to include strategic supplier, contract, and negotiation strategies) 
  • Responsible for executing agreed upon category strategies and plans such as, market analysis, RFx process, supplier evaluation and due diligence, onboarding, ongoing performance measurement, issues resolution and offboarding 
  • Monitor market conditions and technology trends and economics that affect supply market
  • Provide metrics and reporting as it relates to supplier firm-wide activity and performance
  • Provide data analytics across supplier spend and activity 
  • Collaborate with business managers on RFP process, pricing, and negotiating contracts
  • Monitor macro trends in supplier and contract base to address cost and supply risks and opportunities
  • Collaborate with business areas to help develop alternate sourcing strategies


  • Lead, conduct, and/or support contract negotiations with legal, business stakeholders and suppliers to include drafting, evaluation, negotiation of commercials, and execution of agreements across various business areas and spend categories
  • Perform contract administration duties as it relates to capturing contract execution, termination, renewals, and payment terms 
  • Monitor and report on contract terms to proactively address risk and proactively update/amend as required


  • Manage supplier onboarding and offboarding process
  • Partner cross-functionally with Toast teams to manage overall costs, reduce risk and ensure optimal performance of supplier relationships, including:
    • Monitor quality and performance against contractual obligations 
    • Develop Service Level Agreements to manage and measure supplier performance
    • Support supplier risk management and continuous monitoring efforts, including identifying and communicating risk exposures to applicable stakeholders
    • Support exit and transition strategies and oversee obligations with suppliers 
  • Work with key suppliers to ensure compliance to requirements, quality, delivery and performance in an effort to drive supplier continuous improvement. 
  • Understand market landscape and industry trends related to key relationships


Do you have the right ingredients*? (Requirements)

  • Bachelor’s degree or higher, and 8+ years professional experience  
  • 6+ years procurement and strategic sourcing functional experience in services categories
  • Contract negotiation experience and familiarity with terms and conditions
  • Project management experience leading cross-functional teams
  • Proficient to advanced experience with MS Office and Google Suite, particularly Excel/Sheets, Word/Docs and PowerPoint/Slides
  • Strong communication skills – must be outgoing and assertive- comfortable presenting at all levels in the organization
  • Proven ability to educate and influence key stakeholders on the value sourcing and procurement provides 
  • Detail oriented, analytical, organized, and objective- recognizes opportunities and/or issues and applying analytical and creative thinking to maximize performance including looking for underlying causes of events and/or consequences of actions
  • Self-motivated and works well independently 
  • Strong reading comprehension and excellent writing and editing skills
  • Able to prioritize, multi-task and work under aggressive deadlines



Special Sauce* (Nonessential Skills/Nice to Haves)

  • Strong knowledge of contracts and business law as it relates to contract issues is desirable 


*Bread puns encouraged but not required


Our Spread* of Total Rewards

  • Unlimited Vacation
  • Sabbatical opportunity after five years
  • Professional Development Reimbursement Program
  • Commitment to Employee Wellness through resources such as a quarterly Wellness Stipend
  • Various peer and company recognition programs 
  • 401(k) and matching
  • Medical, Dental, & Vision Coverage
  • Mental Health Benefits
  • Subsidized backup childcare



We are Toasters

Diversity, Equity, and Inclusion is Baked into our Recipe for Success.

At Toast our employees are our secret ingredient. When they are powered to succeed, Toast succeeds.

The restaurant industry is one of the most diverse industries. We embrace and are excited by this diversity, believing that only through authenticity, inclusivity, high standards of respect and trust, and leading with humility will we be able to achieve our goals.

Baking inclusive principles into our company and diversity into our design provides equitable opportunities for all and enhances our ability to be first in class in all aspects of our industry.

Bready* to make a change? Apply today!

Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact [email protected].

For roles based in the United States:  As part of our commitment to the health and safety of our employees and their families, all individuals entering our US workspaces are required to provide proof of full vaccination against COVID-19 unless they have an approved medical or religious accommodation.