Team Lead – Pre Sales

Bangalore, IN

Job Description / Skills Required

Livspace is Asia’s largest and fastest-growing omnichannel home interiors and renovation platform. Using its proprietary technology, Livspace provides a one-stop renovation solution for homeowners—from design to managed last mile fulfillment for all rooms in a home. The platform has organized a fragmented industry, bringing together designers, brands, manufacturers, and contractors to enable an eCommerce-like trusted, and predictable experience.
 
The company launched operations in Bengaluru, India in 2015. Since its inception, Livspace has organized a fragmented industry, bringing together a curated community of designers, brands, manufacturers and contractors. This has resulted in an e-commerce-like trusted and predictable experience for the homeowners. Livspace boasts of a community of 50000+ satisfied customers and over 2000 interior designers.
 
The company is already the largest employer of interior designers in the country. Livspace currently serves Singapore, Malaysia, Saudi Arabia as well as 30 metro and non-metro areas in India including – Bengaluru, Chennai, Delhi, Noida, Gurgaon, Mumbai, Thane, Pune, Hyderabad, Kolkata, Ahmedabad, Kochi, Jaipur, Lucknow, Indore, Surat, Coimbatore, Mysore, Mangalore, Vizag, Vijayawada.
 
Livspace has showcased phenomenal growth since its launch, having delivered over 125,000 rooms and selling over 7.5 million SKUs through its platform. The company also delivered 50,000 homes across all our serviceable locations.
The founders – Anuj Srivastava and Ramakant Sharma are former Google and Myntra executives respectively, who are seasoned entrepreneurs and successful angel investors. Livspace’s leadership team combines world-class talent and entrepreneurial experience gathered at some of the best companies in the world.
 
Livspace has raised around USD 450 million in capital from some of the top global investors including KKR, Ingka Group Investments (part of largest IKEA retailer Ingka Group), TPG Growth, Goldman Sachs, Kharis Capital, Venturi Partners, FFP (Peugeot Group’s Holding Company), EDBI, Bessemer Venture Partners, Jungle Ventures, Helion Ventures and UC-RNT. For more information, please visit: https://www.livspace.com/
Job Description
Play an integral role in achieving our ambitious customer experience and business objectives. You will groom & nurture your span into best in class PSEs who can achieve desired business goals month on month. You will bring in strong team  management skills combined with a solid target oriented mindset. You will set up best practice processes, enhance the overall experience we give to our customers and drive targets for the team.
We serve homeowners looking to get their home interiors done – almost always a big decision with several parameters to work with. You will be a true thought partner to every prospect and customer we interact with, ensuring that they go ahead in the cycle with a solution.
  • Be responsible for meeting and exceeding the city-level targets along with your own OKRs.
  • Be responsible for continuously developing a team of agents into fantastic relationship executives.
  • Be responsible to ensure that key productivity metrics like dialled calls, MQLs of each team member is achieved.
  • Be responsible to assess the leads pipeline of each city you are responsible for and prioritize call tasks accordingly, ultimately ensuring that the active leads bucket is fully utilized.
  • Be responsible for leading and closely tracking experiments / pilots, if any, that are run time to time.
  • Take responsibility for real-time call queue management in order to ensure hygiene of input metrics.
  • Be responsible for schedule adherence of each & every individual within the team.
Job Requirement
  • Graduation / Post Graduation or equivalent
  • 5-7 yrs of relevant experience in handling a team inside sales or pre sales agents.
  • Track record of over-achieving targets
  • Strong phone presence and experience outbound/telesales calling
  • Experience in driving productivity & performance metrics goals
  • Experience working with Salesforce.com or similar CRM
  • Excellent verbal and written communications skills
  • Strong listening and presentation skills
  • Proven pre sales / inside sales experience
  • Ability to multitask, prioritize, and manage time effectively
  • Display a high level of professionalism, integrity, and maturity.
  • Understanding of home interiors domain will be an added advantage.
  • Desired Language – Marathi/Gujarati/Tamil/ Telegu/ Malayalam With Hindi and English.