Technical Program Manager – Hardware


Job Description / Skills Required

Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love.

We are looking for a seasoned program manager in Hardware/FW development to join our Hardware program management team.  As a Toaster, you will be challenged to take on meaningful projects that will help craft the future of the company.  Your primary responsibilities will be to work with a cross-functional team of Hardware Design Engineers, SW/FW Engineers, Product Managers, Industrial Designers, and Manufacturing partners to bring projects to completion. You will apply your project management skills and know-how to plan and execute key initiatives for the company.

About this roll* (Responsibilities) 

  • Lead new hardware product development programs from concept to mass production
  • Create and execute project plans and revises to meet changing needs
  • Identify project risks, develop and manage mitigation plans
  • Deliver project objectives including product performance, schedule, cost and other KPIs
  • Partner with our NPI Program Manager and Operation Program Manager to manage manufacturing partners to bring the development to mass production
  • Understand Toast’s strategic priorities and drive alignment with the cross-functionally to deliver clear project plans
  • Hold teams accountable for their commitments, removing roadblocks to their work. Leverage organizational resources to improve capacity for project work
  • Ensure teams are adhering to Toast standards and best practices
  • Proactively convey information clearly and accurately through various delivery methods, such as email, phone, Slack, WeChat, WhatsApp, etc.
  • Process Improvement
    • Establish and implement best practices/processes for the growing HW and Operation team during the development cycle

Do you have the right ingredients*? (Requirements)

  • Bachelor's degree in engineering or equivalent practical experience
  • 5+ years of technical program management working in consumer electronic products
  • Track record in program management roles during all phases of product development cycles from concept to launch
  • Knowledge of hardware engineering development and manufacturing processes
  • Strong knowledge in a product development environment using agile and waterfall project management methodologies
  • Strong written and verbal communication skills
  • Ability to drive tangible results promptly even when the work involves a high level of ambiguity
  • Self-initiative and ability to work independently
  • Strong collaboration and influencing skills
  • Team player and creative thinker with the ability to lead cross-functional teams
  • Ability to support domestically and internationally travel as needed

Bonus Skills 

  • PMP certification
  • Experience working on mobile tablets or POS devices development
  • Understanding Product Development Phase Gate processes, Hardware development processes, ECN/ECO processes
  • Experiences in MS Project, Smartsheet, MS Excel, Jira and Coda

Our Spread of Total Rewards

  • Unlimited Vacation
  • Sabbatical opportunity after five years
  • Professional Development Reimbursement Program
  • Commitment to Employee Wellness through resources such as a quarterly Wellness Stipend
  • Various peer and company recognition programs 
  • 401(k) and matching
  • Medical, Dental, & Vision Coverage
  • Mental Health Benefits
  • Subsidized backup childcare

*Bread puns encouraged but not required


We are Toasters

Diversity, Equity, and Inclusion is Baked into our Recipe for Success.

At Toast our employees are our secret ingredient. When they are powered to succeed, Toast succeeds.

The restaurant industry is one of the most diverse industries. We embrace and are excited by this diversity, believing that only through authenticity, inclusivity, high standards of respect and trust, and leading with humility will we be able to achieve our goals.

Baking inclusive principles into our company and diversity into our design provides equitable opportunities for all and enhances our ability to be first in class in all aspects of our industry.

Bready* to make a change? Apply today!

Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact [email protected].

For roles based in the United States:  As part of our commitment to the health and safety of our employees and their families, all individuals entering our US workspaces are required to provide proof of full vaccination against COVID-19 unless they have an approved medical or religious accommodation.