Technical Support Engineer

Bangalore, IN

Job Description / Skills Required

Livspace is India’s most successful interior design marketplace that connects interior designers, vendors and customers. We provide end-to-end home interior services across ten cities currently. With over 5000+ happy customers and a growing community of 2000+ interior designers, we’re India’s no.1 home interiors brand.

 

The founders, Anuj Srivastava and Ramakant Sharma, are former Google and Myntra executives, who are seasoned entrepreneurs and angel investors. Our leadership team combines world-class talent and entrepreneurial experience gathered at companies like Google, Microsoft, Yahoo,

Amazon, Flipkart, Adobe, Myntra, and Space Matrix. We are well-funded; our investors include top venture firms like TPG Growth, Goldman Sachs, Helion, Bessemer, and Jungle. We are a design and technology-first start up and employ a combination of data science, algorithms, and design to create unique experiences for homeowners and scale the job of interior designers.

 

Summary:

 

The primary responsibilities for this position would be as follows: Work with the software development team and testing team for handling production issues. Providing technical support to clients and L1 support starts with questions regarding functionality and environments, resolving production issues and identifying the bugs in the system, and reporting it to the Testing team or development team to provide a permanent fix and find the areas where the product improvement is required.

 

Who you are:

 

  • You have at least 2-4 yrs of experience working with large scale web products
  • Basic knowledge in Networking, Linux, SQL queries, API testing, and development environments. Good knowledge in programming skills on java or python, javascript, shell script
  • The ability to prioritise Incidents and resolve the issues.
  • Report Application Bugs to the Development/Testing Team and on time following support SLA
  • You need to have strong communication and collaboration skills
  • Support Tools (JIRA, Service Desk)
  • ITIL Certification
  • Problem solving and debugging skills

Job requirements

As Technical Support Engineer you will be responsible for:

  • Provide engineering support for our incoming tickets, including extensive troubleshooting and debugging, with responsibilities covering multiple product lines.
  • Work on maintenance of coding projects, primarily in shell scripts, web technologies, and Java based projects.
  • Read and understand frontend application code and make code fixes to resolve support issues(good to have)
  • Software deployment support in staging and production environments.
  • Evaluate tools to aid operations and maintenance.
  • System and Support status reporting.
  • Ownership of one or more products or components for the support
  • Customer notification and workflow co-ordination and follow-up to maintain service level agreements.