VP, International Customer Success

Dublin, IE

Job Description / Skills Required

Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love.

This individual will be responsible for building and scaling and developing the strategy for Customer Success for Toast’s International Expansion. This role will be pivotal to ensuring that our first set of customers are raving fans of Toast. The leader of CS International will be responsible for both the live customer onboarding experience as well as the Restaurant Success Management team. Given that this role will be building a team from the ground up, this person must equally be an executor as well as a leader with the ability to flex where needed in the early stages, but with ambitions of building and scaling for the long term. The customer is and always must be at the forefront of this leader’s mind. 

About this roll* (Responsibilities) 

  • Drive a vision and strategy for Toast’s Customer Success Internationally  
  • Build founding team and processes to support the first cohort of live customers 
  • Ensure successful on-boarding, adoption, retention for our customers 
  • Drive positive customer experience as measured by NPS and CES and serve as the voice of the International  customer
  • Drive company revenue through successful implementations. Hit monthly revenue forecasts to the SLT and Board and develop strategies to consistently hit forecast
  • Partner closely with key cross functional stakeholders
  • Partner with sales on revenue delivery and product to drive a positive customer experience
  • Build a team through strong mentorship and talent development while identifying key opportunities for growth, investment, and up- leveling
  • Spend time in market with customers and employees to maintain strong relationships and executive presence

Do you have the right ingredients*? (Requirements)

  • Must have worked for a high growth technology company or provided services to SMB customers at significant scale in a sales leadership or CS leadership role
  • Love for teamwork and commitment to building a world-class, enterprise-class global customer experience together
  • Experience building a team from the ground up with the ability to operate both strategically and tactically. 
  • Restaurant experience a significant plus
  • Extensive experience leading large cross-functional initiatives
  • Excellent communication, interpersonal and writing skills
  • Creative, analytical and execution-oriented
  • Value and thrive in an environment of learning and interacting with high-capability, high-energy people

*Bread puns encouraged but not required

We are Toasters

Diversity, Equity, and Inclusion is Baked into our Recipe for Success.

At Toast our employees are our secret ingredient. When they are powered to succeed, Toast succeeds.

The restaurant industry is one of the most diverse industries. We embrace and are excited by this diversity, believing that only through authenticity, inclusivity, high standards of respect and trust, and leading with humility will we be able to achieve our goals.

Baking inclusive principles into our company and diversity into our design provides equitable opportunities for all and enhances our ability to be first in class in all aspects of our industry.

Bready* to make a change? Apply today!

Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact [email protected].

For roles based in the United States:  As part of our commitment to the health and safety of our employees and their families, all individuals entering our US workspaces are required to provide proof of full vaccination against COVID-19 unless they have an approved medical or religious accommodation.