Position Summary: Support Coverage Product Team on daily tasks aiming to improve Product Quality.
Day to day tasks: Please describe day-to-day tasks and allow a percentage to it
[25%] Monitoring Provider's Integration Performance through market deep-dives, data, graphs and dashboards reporting issues or inconsistencies to the responsible teams.
[25%] Identifying and analyzing integration issues through logs and communication files (such as XML, JSON) in order to describe, classify and report them to internal teams or external providers.
[20%] Following up on issues reported, discussing solutions, providing additional details and ensuring fixing.
[10%] Providing and maintaining reports and supporting internal teams on frequent questions and tasks related to providers' integration.
[10%] Updating documentation and related tasks to ensure maintenance of knowledge base.
Total number of employees managed by the position: 2
Describe the internal and external contacts of the position holder
Internal: TPD, CS and Commercial teams.
External: Service providers
Education required: Technical Related (Software development, data analysis)
Number of years of experience required: None
Problem-solver, curious, eager to learn.
Good communication skills to understand and describe problems, discuss solutions and solve problems.
Basic knowledge on sql, data analysis and excel.
Knowledge on API, XML, JSON is a plus
What’s in it for you? #LifeAtOmio
A competitive and attractive compensation package
A generous pension scheme
A diverse team of more than 45 nationalities
Diversity makes us stronger
We value diversity and welcome all applicants regardless of ethnicity, religion, national origin, sexual orientation, gender, gender identity, age or disability.
Intrigued? Apply here in English.