Working Student User Research

Prague, CZ

Job Description / Skills Required

At Omio, we are Making Travel Easy through Technology! This is a great chance for you to join one of Europe’s fastest growing travel companies, backed by over 20 million monthly users and the world’s leading tech investors.

Job Description

You will be supporting the Head of Research and Product Design Director and team to focus on building out access to user insights across Omio.

Day to day tasks:

  • [50%] Building out a user insight repository to be used company wide

    • Receive coaching on on repository software and capabilities

    • Create presentation about the repository and potential onboarding material

    • Creating recommendation for framework of insights

    • Organise existing research findings into a new insight repository – tagging with user, insight, and evidence

    • Identifying patterns and themes across the learnings and suggesting a tagging ecosystem as you build out

    • Keeping team up to date on building out the repository

      • Potentially identifying opportunities and gaps across the data set

      • Potentially translate user insights into actionable recommendations for the team on new projects

  • [10%] Identifying secondary reports and trend date to add to the insights repository

    • Scanning available resources to identify meaningful and trustworthy sources of information

    • Extracting core insights and tagging within the repository

  • [20%] Assisting with regular reporting of NPS reporting

    • Working together with the Head of Research to streamline and develop the weekly NPS report

    • Creating the NPS report weekly and drawing insights from the learnings

    • Working with the Head of Research on alternative metrics to replace NPS

  • [20%] Learning about UX research – how to:

    • Identify the best method or mix of quantitative and qualitative methods based on priorities, research questions, timeline, and resourcing

    • Design, conduct, and analyse results from a variety of research studies including usability lab studies, remote research, field studies, and survey design.

    • Create screeners, task lists, and follow up questions to validate and refine your designs

  • Planning/Organising – Prioritises and plans work activities; Uses time efficiently; Sets goals and objectives

  • Problem Solving – Identifies and resolves problems efficiently; Gathers and analyses information

  • Oral Communication – Speaks clearly; Listens and gets clarification when necessary; Responds informatively to questions; Participates in meetings

  • Written Communication – Writes clearly and concisely; Edits work; Able to read and interpret written information

  • Quality – Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality

  • Multi-tasking – Ability to manage multiple projects simultaneously.

  • Troubleshooting – Proactive and exhibit ability to troubleshoot and provide solutions

  • Time Management – Provides updates and learns how to manage deadlines

  • English Language – Knowledge of the structure and content of business English language

Learn more about Omio:


Here at Omio, we know that no two people are alike, and that’s a great thing. Diversity in culture, thought and background has been key to growing our product beyond borders to reach millions of users from all over the world. That’s why we believe in giving equal opportunity to all, regardless of race, gender, religion, sexual orientation, age or disability.