Omio's vision is to enable seamless travel for people anywhere, in any way. We are bringing all global transport options into a single distribution system to create magical end-to-end consumer journeys.
With Omio, you can easily compare and book trains, buses, ferries, and flights across Europe, the US, and Canada using a single search on your mobile, app, or desktop. Omio aims to simplify travel planning by providing transparent pricing and easy booking, making it a flexible and personalised experience.
Omio is the largest source of inventory, working with over 1000 suppliers across 39 countries. Our portfolio also includes Rome2Rio for global discovery, while Omio powers ticketing and journeys, attracting over 900 million users annually.
Our offices are located in Berlin, Prague, Melbourne, Brazil, Bangalore, and London. We are a growing team of over 400 passionate employees from more than 50 countries who all share the same vision: to create a unified tool to help travellers reach almost any destination in the world.
The role
- Communicate between travellers, Omio and, in certain cases, our transport providers
- Be the first point of contact for travellers across multiple channels (email, phone, social media) for any inquiries related to their travel plans (e.g. questions about payments and modifying bookings, handling requests and complaints)
- Deliver and maintain a high level of service and customer satisfaction
- Support your team as the company grows and expands to different markets
What you bring to the table
- You are a talented communicator and natural problem solver
- You speak French and English fluently
- You like taking ownership of cases and are passionate about helping customers
- You are well organised with a constant drive to optimise the way you work
- You already have experience in customer service or customer facing roles.
What’s in it for you? #LifeatOmio
- An attractive salary and benefits package
- Annual travel allowance to fund your trips and adventures
- Subsidised Urban Sport Club membership
- An educational budget for courses or workshops to help you gain even more skills
- Catered weekly lunches and monthly social events
- A diverse team of more than 45 nationalities
We encourage you to apply even if you’re still developing some of these skills! We value diversity and welcome all applicants regardless of ethnicity, religion, national origin, sexual orientation, gender identity, age or disability.
Intrigued? Apply here in English.
