Toast is driven by building the all-in-one restaurant platform that helps restaurants operate their business, increase sales, engage guests, and keep employees happy. We are looking for a Collections Team Lead to play an integral part in scaling Toast’s rapidly growing business. This person will be the go-to leader for the daily op collections team. You will join a growing Collections team that partners closely with Accounting and other stakeholders to manage key Collections functions. This person will work on key drivers for our financials, ensuring high standards of a publicly owned company.
This role will provide a strong opportunity to demonstrate leadership skills in building and motivating a high performing team, and managing with metrics. You will be required to support various levels of the team problem solve, as well as act as an escalation point. The success of this role and team directly impacts Toast’s financials, and is a fantastic opportunity to make an impact. For the right candidate, this is a career-defining opportunity.
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Key Responsibilities
- Need to manage a team of 5 – 10.
- Be on TOP of day-to-day escalations.
- Manage the ME close activities which are specific to AM role.
- Ad hoc projects as necessary.
- Review customer accounts to proactively communicate with customers and internal partners to ensure collection of all outstanding invoice totals
- Review, investigate, and resolve a steady volume of daily inbound cases
- Respond to customer account inquiries and follow through to resolution in a timely manner
- Work collaboratively with internal teams to ensure customers and their internal contacts are aware of outstanding balances
- Post customer payments, refunds, and deposits by recording ACH and credit card transactions
- Provide weekly reporting related to past due accounts and give recommendations for resolution
- Work closely with Care and Accounting teams to identify customer trends and behaviours
- Collaborate with other teams to identify and implement efficiencies in the collections process
- Consistently meet strict deadlines related to month-end close.
Special Sauce* (Nice to Haves)
- Prior experience with Netsuite, SalesForce, of other similar SaaS- based ERP and CRM systems
- Account experience a plus
We are Toasters
Diversity, Equity, and Inclusion is Baked into our Recipe for Success.
At Toast our employees are our secret ingredient. When they are powered to succeed, Toast succeeds.
The restaurant industry is one of the most diverse industries. We embrace and are excited by this diversity, believing that only through authenticity, inclusivity, high standards of respect and trust, and leading with humility will we be able to achieve our goals.
Baking inclusive principles into our company and diversity into our design provides equitable opportunities for all and enhances our ability to be first in class in all aspects of our industry.
Bready* to make a change? Apply today!
Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact [email protected].
