About Us
Livspace is Asia’s largest and fastest-growing omnichannel home interiors and renovation platform. Using its proprietary technology, Livspace provides a one-stop renovation solution for homeowners—from design to managed last mile fulfillment for all rooms in a home. The platform has organized a fragmented industry, bringing together designers, brands, manufacturers, and contractors to enable an eCommerce-like trusted, and predictable experience.
The company launched operations in Bengaluru, India in 2015. Since its inception, Livspace has organized a fragmented industry, bringing together a curated community of designers, brands, manufacturers and contractors. This has resulted in an e-commerce-like trusted and predictable experience for the homeowners. Livspace boasts of a community of 50000+ satisfied customers and over 2000 interior designers.
The company is already the largest employer of interior designers in the country. Livspace currently serves Singapore, Malaysia, Saudi Arabia as well as 30 metro and non-metro areas in India including – Bengaluru, Chennai, Delhi, Noida, Gurgaon, Mumbai, Thane, Pune, Hyderabad, Kolkata, Ahmedabad, Kochi, Jaipur, Lucknow, Indore, Surat, Coimbatore, Mysore, Mangalore, Vizag, Vijayawada.
Livspace has showcased phenomenal growth since its launch, having delivered over 125,000 rooms and selling over 7.5 million SKUs through its platform. The company also delivered 50,000 homes across all our serviceable locations.
The founders – Anuj Srivastava and Ramakant Sharma are former Google and Myntra executives respectively, who are seasoned entrepreneurs and successful angel investors. Livspace’s leadership team combines world-class talent and entrepreneurial experience gathered at some of the best companies in the world.
Livspace has raised around USD 450 million in capital from some of the top global investors including KKR, Ingka Group Investments (part of largest IKEA retailer Ingka Group), TPG Growth, Goldman Sachs, Kharis Capital, Venturi Partners, FFP (Peugeot Group’s Holding Company), EDBI, Bessemer Venture Partners, Jungle Ventures, Helion Ventures and UC-RNT. For more information, please visit: https://www.livspace.com/
Job Description
This role requires commitment to Customer Satisfaction to drive exemplary customer experience, always putting the customersʼneeds first thereby driving the Net Promoter Score (NPS) of Experience Centre. Exploring the underlying reasons for recurring customer problems and also going the extra mile to find the solutions for the same.
- Tour of EC to all visitors, ensuring Livspace concept is delivered well.
- Raise request/ allocate designers to all visitors.
- Running and monitoring processes for liquidation.
- Data Management: Running and monitoring processes for Data Collection on footfalls/walk-ins.
- Customer feedback capturing and communication.
- EC Sample Management: Running and monitoring processes.
- Ensure Swatch library is maintained.
- Events and activations, driving marketing initiatives.
- EC Process maintenance- Follow SOP on EC related processes with the stylist.
- Ensure adherence to relevant SOPs – Checklist as per Stylist to be managed and maintained.
- Managing visual merchandise of store and ensure looks are refreshed periodically.
- Participating in the various promotional activities
Job Requirement
- Graduate or equivalent | 15 years of Academic education.
- 0 to 2 years of experience in experiential/ product retailing, sales, retail operations, retail consulting, or similar fields OR fresher from hospitality background.
- Pleasing personality and excellent communication.
- Deep curiosity for retail experiences and customer service.
