About this roll*:
Toast’s Hardware team designs and develops world-class hardware devices in conjunction with our JDM & ODM partners. We are a very lean team that focuses on the key elements of Android devices and accessories, and architect our devices to offer the best hardware solutions for our customers. From our close relationships with our customers, we have learned the important design features that make our devices truly restaurant-grade. We focus on the long-term reliability of our devices to ensure our customers do not have to be concerned with their Toast hardware always being ready for another busy day.
As a member of the Product Management team, you will be challenged to take on meaningful projects that will help craft the future of the company. You will do this by collaborating with other Toast teams across the globe from Product, Engineering, UX, Marketing, Sales, Finance, Operations and Customer Success. Additionally, you will have the opportunity to interface with our restaurant customers (CIOs, CTOs, CMOs, managers and employees) directly to get feedback on product enhancements, issues and usability in order to inspire and inform how Toast continues to iterate and grow.
About this roll* (Responsibility):
- Own and manage different Android OS platforms, where you will oversee the rollout of new firmware, including security patches, bug fixes, and new features by making informed decisions on supported/unsupported features across our different product lines
- Partner with Engineers, Product Managers, Design, and QA across multiple teams in Taiwan, United States, and Ireland to assess tradeoffs, prioritize releases, manage development schedules, develop performance standards, and monitor product quality/performance as part of the release management process. Communicate regularly with Customer Success teams as part of the release management process.
- Build relationships with Toast’s vendors and international suppliers, ensuring clear communication and timely delivery of project deliverables across different time zones and international borders.
- Be the voice of the customer. Understand deeply and broadly what the functional, social and emotional needs of users are, and lead the design and development of products that will delight our customers.
- Work with Hardware Product Leadership to create a well-thought-out product vision and strategy for the Device Lifecycle Management of our Android OS that runs on all of our Point-of-Sale devices, including Terminals, Handhelds, Kitchen Display Screens, and Kiosks.
- Understand the business needs and strategy and build a product-specific vision and strategy, including helping set North Stars and Key Levers for the domain and outline your product’s roadmap
Do you have the right ingredients*? (Requirements)
- A minimum 3 years Product Management experience in a fast-paced hardware development environment leveraging the Android Operating System, and have launched at least 1 hardware product to market (end-to-end)
- Strong understanding of hardware/software product development processes, from market research, user study, design, prototyping, production, post production quality support, and troubleshooting with Android
- Experience building strategic partnerships with hardware vendors and suppliers
- Strong communication skills, including the ability to demonstrate ideas visually
- Proven time management, prioritization and organizational skills (must be able to prioritize workload and meet deadlines)
- Strong problem-solving skills
- Experience working with companies based in the United States, Europe, and Asia (preferred)
- Comfortable with evening calls with departments in other timezones
- Experience in user experience design and research is a plus
- Experience in data analytics with platforms such as Splunk, Snowflake, Salesforce, NetSuite, Looker, Sigma, etc. is a plus
We are Toasters
Diversity, Equity, and Inclusion is Baked into our Recipe for Success.
At Toast our employees are our secret ingredient. When they are powered to succeed, Toast succeeds.
The restaurant industry is one of the most diverse industries. We embrace and are excited by this diversity, believing that only through authenticity, inclusivity, high standards of respect and trust, and leading with humility will we be able to achieve our goals.
Baking inclusive principles into our company and diversity into our design provides equitable opportunities for all and enhances our ability to be first in class in all aspects of our industry.
Bready* to make a change? Apply today!
Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact [email protected].
