Announcing the 2020 Annual Reflektion eCommerce Personalization Report

Online shoppers have been filling their carts with increasing gusto every year, and 2020 brought a surge in eCommerce that few could have predicted. The coronavirus pandemic has underscored the sheer range of products consumers can buy anywhere, at any hour of the day, and from any device. For online businesses, competition is fierce on many levels, and there is constant pressure to go the extra mile to keep their customers’ limited attention.