Lessons For Retailers From Forrester’s CXSF 2017

“Human + Machine” was the theme for this year’s CXSF 2017, held October 19-20 in San Francisco.

From J.P. Gownder’s talk: The Robot Revolution Requires Human Design
From Michelle Yaiser’s talk: Context Matters
From Kjell Carlsson’s talk: AI Supercharges Speech Analytics
From Anjali Lai’s talk: Digital Experience vs. The Human Touch
From Jennifer Wise’s talk: The Ethical Traps in Artificial Intelligence

Leave a Reply

Your email address will not be published.